That's simply not true. The only programming that is restricted to new customers only are the Turbo HD packages.
Upgrade to top250 only allowed for new customers
I have been with Dish for just over a year. Recently I wanted to subscribe to National Geographic which seems only available with Americas Top 250 subscription. I wrote asking how much extra it would cost to upgrade. Hard to believe, but they responded that was only available to new customers only. One would think that Dish would be only too happy to take more money from existing customers. Obviously I shall switch to another provider. As cable tv is not yet available where I live, I would have to go with Direct TV. Would I be jumping from the frying pan into the fire? If so then I would get an OTA antenna and a Netflix subscription instead.
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Definitely a case to make another phone call and get an american CSR.
If you have a receiver plugged into a phone line, you can upgrade without talking to anybody.
Their upgrade refusal was made through live chat so that rules out any language problems. They did not offer any reason or alternatives but wrote that it was only available to new customers. Because of their horrible unhelpful attitude why should I continue to patronize such an outfit?
It's your choice whether or not to continue, but you may not fair any better with another provider. Your best best is to contact them again, or just upgrade through your receiver if it's connected to the phone line. I believe that if you tune the channel and you don't receive it, it will tell you how to upgrade. Just follow the on-screen prompts.
How can a new customer upgrade? They don't have anything to upgrade from?
You have been told by a few folks that what you were told was mistaken.paulh31 said:... Because of their horrible unhelpful attitude why should I continue to patronize such an outfit?
If you are going to leave E* then do so - it's your call. Why would you expect anyone here to try to convince you otherwise when you choose to characterize a mistake or error to be a "horrible unhelpful attitude?"
Bye.
As far as I know you can switch around any place between AT100 and AT250 any time; if you drop below AT100 then you start having issues because for most leases; I think that is the minimum requirement.
I am curious as to how you worded your chat question to the CSR. I find it hard to believe that any E* CSR would be so obviously incorrect. Perhaps they misunderstood your question. Were you also asking them if you could get some of the new customer deals along with your upgrade, such as the free HBO/Starz for 3 months? Because that would explain the miscommunication.
:welcome_spaulh31 said:I have been with Dish for just over a year. Recently I wanted to subscribe to National Geographic which seems only available with Americas Top 250 subscription. I wrote asking how much extra it would cost to upgrade. Hard to believe, but they responded that was only available to new customers only. One would think that Dish would be only too happy to take more money from existing customers. Obviously I shall switch to another provider. As cable tv is not yet available where I live, I would have to go with Direct TV. Would I be jumping from the frying pan into the fire? If so then I would get an OTA antenna and a Netflix subscription instead.
You're new here, so you haven't had time to discover all the neat stuff. One of the not so neat things is a term we use here called "CSR roulette." That's where you want something, you've confirmed it's available, but frequently you have to call (or sign on to chat) two or three or more times to get a CSR that understands what you are requesting and who also is familiar with the particular Dish policy. Why you're getting dismissed by folks here puzzles me as this is just a given.
With that said, I'm a long time Dish customer (along with being a critic) as I don't see things any better anywhere else, overall.
And language problems aren't easily discovered in the chats as many are quite fluent in written English.
Oh, and existing customers can switch around. Sometimes there's a fee when you downgrade.
You're wrong. I've upgraded to AT 250 lots of times. This month I've had Dish for ten years. WOW!!!!!!!paulh31 said:I have been with Dish for just over a year. Recently I wanted to subscribe to National Geographic which seems only available with Americas Top 250 subscription. I wrote asking how much extra it would cost to upgrade. Hard to believe, but they responded that was only available to new customers only. One would think that Dish would be only too happy to take more money from existing customers. Obviously I shall switch to another provider. As cable tv is not yet available where I live, I would have to go with Direct TV. Would I be jumping from the frying pan into the fire? If so then I would get an OTA antenna and a Netflix subscription instead.
Just go on Internet to http://www.dishnetwork.com/ and do it yourself.
Another thing to note, most other service providers provide low levels of customer service. DISH may appear to be best in class next to such providers as Verizon FIOS... so the grass is not always greener. I would take the lessons learned from the people on here and learn to navigate the system. You fortunately do not deal with them too often!!!
Exactly, I think E* service is great but CS sucks. If I had to deal with the CSR to often I would have to tell E* where to go!!!:eek2:CALI_WATCHER said:Another thing to note, most other service providers provide low levels of customer service. DISH may appear to be best in class next to such providers as Verizon FIOS... so the grass is not always greener. I would take the lessons learned from the people on here and learn to navigate the system. You fortunately do not deal with them too often!!!
Then again I find my local cable company the same way, just as bad. Unfortunately they have the fastest internet service.
By comparison E* service isn't nearly as bad as Comcast. Comcast took over our cable system in February. Prior to that they were a half owner. Their website still says they do not provide cable or internet service in our city. I'm reading DBSTalk on Comcast internet. Most of my neighbors have Comcast digital cable. You would think 9 months was enough time to update the website.
Personally I'd never use a "chat" service to make any kind of purchase. I'd rathere be "chatting" with you here!
I just looked at AT&T's U-serve channel line-up for my area and they have some HD but not as much as Dish has. One HD channel of HBO, STARZ. You have to go to U-400 for maxium HD. PRICE: $124.00.:eek2:ImBack234 said:Exactly, I think E* service is great but CS sucks. If I had to deal with the CSR to often I would have to tell E* where to go!!!:eek2:
Then again I find my local cable company the same way, just as bad. Unfortunately they have the fastest internet service.
I am probably going to go to Verizon.. they have a really good deal... and I get it for a year locked in and a committment for a year.. so at the end, I can then do what I want.. stay or go..Paul Secic said:I just looked at AT&T's U-serve channel line-up for my area and they have some HD but not as much as Dish has. One HD channel of HBO, STARZ. You have to go to U-400 for maxium HD. PRICE: $124.00.:eek2:
Dish is good, but the package is really appealing
Lets us know how your Multi-room HD DVR works. :eek2::hurah:CALI_WATCHER said:I am probably going to go to Verizon.. they have a really good deal... and I get it for a year locked in and a committment for a year.. so at the end, I can then do what I want.. stay or go..
Dish is good, but the package is really appealing
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