Upgrading from 722+211 to Hopper/Joey

PM a DIRT member to see if they can get you a better deal.

Please PM your account number to me so I can review the options available to you. Also, please include your 4 digit PIN number on your account so I can provide the most accurate information to you. Please let me know. Thanks.

ChAoTiCpInOy said:

I've been thinking about upgrading from my current setup of a 722 and a 211 to a Hopper and 2 Joeys (I have 3 HDTVs). I see that there are these awesome promos for new customers to get a free Hopper and then when I call they offer me $100 with $95 technician fee.

I'm fine with the extra $11 a month that I'd pay for the Hopper and the extra receiver. That isn't a problem, but why don't they do anything for their current customers?

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Good Luck. I've called and PM'd a DIRT member and they didn't do anything for me. They want to charge their loyal and long term customers alot of money to replace their receivers with the Hopper. It doesnt make sense when you offer it for free to new customers. Oh well... Directv here we come.

manny07 said:

Good Luck. I've called and PM'd a DIRT member and they didn't do anything for me. They want to charge their loyal and long term customers alot of money to replace their receivers with the Hopper. It doesnt make sense when you offer it for free to new customers. Oh well... Directv here we come.

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And with that attitude, you're not seeming all that 'loyal'.

blah, blah, blah. We have a Dish apologist in the house...

Are we gonna have to call the mods in here?

manny07 said:

Good Luck. I've called and PM'd a DIRT member and they didn't do anything for me. They want to charge their loyal and long term customers alot of money to replace their receivers with the Hopper. It doesnt make sense when you offer it for free to new customers. Oh well... Directv here we come.

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Your last resort would be to call DISH and ask to transferred to their Loyalty Department.

If their offer is not good enough then your next option is you could go with cable for 3 months,then I have heard you would get the better deals after you are not a subscriber to DISH for 3 months.

Or you can sign a 24 month commitment with DirecTV.I understand the need to save money,I have done it once myself,so no matter what you decide to do I wish you the best,Good Luck!

Sent a PM to Ray, but haven't gotten a response yet.

Have you guys gone the loyalty department route and got a better deal than you were told first?

ChAoTiCpInOy said:

Sent a PM to Ray, but haven't gotten a response yet.

Have you guys gone the loyalty department route and got a better deal than you were told first?

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I have ,but that was when I wanted to upgrade to a 722k/wMT2 a few years back and they treated me right.

If Loyalty Department can't help you then you will need to change providers like I described in my previous post.Good Luck!

To be fair too... the "Loyalty Department" isn't just for people threatening Dish to try and get a better deal by saying you want to leave.

Generally speaking, the "Loyalty Department" has a little more leeway with accounts so they also handle special requests that the normal front-line CSRs can't setup. Unique configurations and such sometimes can be handled by them much easier.

So... don't feel like you have to threaten to get a deal... sometimes asking politely will get you better treatment too.

Being nice In general to any csr loyalty or not is the smart option. Everything a loyalty agent can do a front line csr can do with approval. The difference between the too is how far one can go before double checking with a supervisor.. and even then most supervisors just leave it up to the CSR's discretion so that there not hassled.

The biggest difference is the loyalty agent has a save rate stat to maintain. The front line doesn't care if you cancel or not its not there check on the line.

That said @ that one guy who got no deals. Its a known fact that good and loyal customers get deals. If you got offered nothing then you weren't as loyal or good as you claim. Heck even most decent front line csrs can give you an idea of what to expect from the loyalty agent lol..

I have a 922, and it takes about 20 clicks to turn on closed captioning, and another 20 to turn it off. Does anyone know if the Hopper remote has a CC button on it? Do any receivers simplify this process?

No such button, but you posted in wrong thread and not in best forum for your question .

P Smith said:

No such button, but you posted in wrong thread and not in best forum for your question .

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Yeah, I suspected as much, but I hoped to reach those who had the Hopper. Do you know where I should have posted it?

There is specialized forum - XiP813/Hopper