I've been putting off attempting to upgrade to a new HD DVR, but decided its time with the upcoming fall season. My initial call to customer service netted a price of $199. After complaining a bit and the csr looking over my account we got down to $149. After stating I was going to think about it we got down to $99 + shipping and tax. I decided any more time on the phone wasn't worth it, so I said to go ahead and lets do it. That's when I heard they wouldn't just add it to my next bill like has always been done in the past, so I asked for a supervisor. Not a big deal, but I wasn't feeling very special any more. When I got a supervisor after quite a wait, I was quoted the $199 + 19.95 shipping + tax + $99 for installation for a total of $331.09 of which $100 would be credited to my account. Things seem to be going from bad to worse here. When I explained that I didn't need it to be installed then I was told to go to Circuit City and I could install the unit myself. I'm on hold right now waiting for the supervisors supervisor, but my patience are wearing a bit thin. I've been a loyal and happy customer since 2002, but stuff like this makes a person weigh the options.