upgrading to HD with a 2 year commitment

4551 Views 76 Replies 29 Participants Last post by igator99, Aug 11, 2008

brendap60

Discussion Starter · Aug 8, 2008

I've been with directv for 10 years and they gave me a good deal for upgrading. I free Hddvr and a 2nd for $99 with all the fees and free insilation it came to $128.61 and she csr waived the hd fee for 12 months so I ordered. but after the order was done she said oh thats a 2 year commitment. I dont understand why I need a commitment after all this time, I could understand it I was a new subscriber. then I was told there is a fee for dvr access $5.99 each which was wrong. it took me 3 times talking to retention to get the price quoted on July 27. So after thinking about the commitment I cancel the order. They tell me I have a 5 star rating or heart. But if I pay full price for there equipment theres no committment. If you break the commitment it would be $480. What does everyone think?

1 - 20 of 77 Posts

say-what

· #2 · Aug 8, 2008

Anytime you get new equipment at a reduced cost, it comes with a commitment.

I have no problem with getting subsidized equipment in exchange for a 2 year commitment.

spartanstew

· #3 · Aug 8, 2008

brendap60 said:
I've been with directv for 10 years and they gave me a good deal for upgrading. I free Hddvr and a 2nd for $99 with all the fees and free insilation it came to $128.61 and she csr waived the hd fee for 12 months so I ordered. but after the order was done she said oh thats a 2 year commitment. I dont understand why I need a commitment after all this time, I could understand it I was a new subscriber. then I was told there is a fee for dvr access $5.99 each which was wrong. it took me 3 times talking to retention to get the price quoted on July 27. So after thinking about the commitment I cancel the order. They tell me I have a 5 star rating or heart. But if I pay full price for there equipment theres no committment. If you break the commitment it would be $480. What does everyone think?

1. Do you plan on leaving?
2. Do you really expect a business to give you close to $1000 worth of goods for $128 and then risk having you leave in 1 month?
3. I've been with D* a long time too. I upgraded to HD about 1 year ago and also got a great deal (better than yours, actually). It came with a 2 year commitment too. Big deal. I'm not going anywhere. Most changes come with a 2 year commitment, just like cell phones and many other things.
4. As they said, if you don't want the commitment, pay the full price.

igator99

· #4 · Aug 8, 2008

brendap60 said:
I've been with directv for 10 years and they gave me a good deal for upgrading. I free Hddvr and a 2nd for $99 with all the fees and free insilation it came to $128.61 and she csr waived the hd fee for 12 months so I ordered. but after the order was done she said oh thats a 2 year commitment. I dont understand why I need a commitment after all this time, I could understand it I was a new subscriber. then I was told there is a fee for dvr access $5.99 each which was wrong. it took me 3 times talking to retention to get the price quoted on July 27. So after thinking about the commitment I cancel the order. They tell me I have a 5 star rating or heart. But if I pay full price for there equipment theres no committment. If you break the commitment it would be $480. What does everyone think?

It sucks is what I think. I have three HD TV's and only on HD DVR because of the commitment issue. I have about a year left on my commitment so I will not upgrade my SD boxes. I hate that the most. Any upgrade and BOOM! Your locked in. :nono2:

spartanstew

· #5 · Aug 8, 2008

igator99 said:
I have three HD TV's and only on HD DVR because of the commitment issue.

Hmm, I have one HD TV and three HD DVR's.

igator99

· #6 · Aug 8, 2008

spartanstew said:
1. Do you plan on leaving?
2. Do you really expect a business to give you close to $1000 worth of goods for $128 and then risk having you leave in 1 month?
3. I've been with D* a long time too. I upgraded to HD about 1 year ago and also got a great deal (better than yours, actually). It came with a 2 year commitment too. Big deal. I'm not going anywhere. Most changes come with a 2 year commitment, just like cell phones and many other things.
4. As they said, if you don't want the commitment, pay the full price.

Beware. They are not what they use to be.

http://www.ripoffreport.com/reports/0/233/RipOff0233176.htm
http://www.ripoffreport.com/searchr...q4=&q5=Directv&q6=&q7=&submit2=Search!DirecTV

spartanstew

· #7 · Aug 8, 2008

igator99 said:
Beware. They are not what they use to be.
http://www.ripoffreport.com/reports/0/233/RipOff0233176.htm
http://www.ripoffreport.com/searchr...q4=&q5=Directv&q6=&q7=&submit2=Search!DirecTV

Yep, we've become a society of whiners.

Your second link shows 240 reports of Directv found.

Of course, there's 901 reports of Dish, 302 reports of Comcast, and 346 reports of Charter.

What was your point?

say-what

· #8 · Aug 8, 2008

igator99 said:
Beware. They are not what they use to be.
http://www.ripoffreport.com/reports/0/233/RipOff0233176.htm
http://www.ripoffreport.com/searchr...q4=&q5=Directv&q6=&q7=&submit2=Search!DirecTV

Like that site presents an accurate representation of DirecTV...:nono2:

My family has done business with DirecTV since day 1 and we've never had issues like those "noted" in those links.

inkahauts

· #9 · Aug 8, 2008

brendap60 said:
I've been with directv for 10 years and they gave me a good deal for upgrading. I free Hddvr and a 2nd for $99 with all the fees and free insilation it came to $128.61 and she csr waived the hd fee for 12 months so I ordered. but after the order was done she said oh thats a 2 year commitment. I dont understand why I need a commitment after all this time, I could understand it I was a new subscriber. then I was told there is a fee for dvr access $5.99 each which was wrong. it took me 3 times talking to retention to get the price quoted on July 27. So after thinking about the commitment I cancel the order. They tell me I have a 5 star rating or heart. But if I pay full price for there equipment theres no committment. If you break the commitment it would be $480. What does everyone think?

As others have said... Are you planning on leaving their service for some reason. It seems if you like them you won't, and so the commitment shouldn't be a factor, IMHO... Nothing in this world is free... And since all they are asking you to do is keep using them as a provider, just like you have been doing for 10 years to get free stuff, whats your hold up?

inkahauts

· #10 · Aug 8, 2008

igator99 said:
Beware. They are not what they use to be.
http://www.ripoffreport.com/reports/0/233/RipOff0233176.htm
http://www.ripoffreport.com/searchr...q4=&q5=Directv&q6=&q7=&submit2=Search!DirecTV

You know I glanced at the site... The first 20 headlines, and several of the threads that I actually read, were all in regard to one thing... People complaining that they didn't know about the ETF and that they never understood that they were in a contract, or why the pricing may change after a year, even thought they are still committed for 2... etc... Another words, mostly people who don't do their research before making a decision, and then yelling about it. I am positive that somewhere there must be some legitimate complaints... I just didn't see any in my quick look...

Upstream

· #11 · Aug 8, 2008

spartanstew said:
2. Do you really expect a business to give you close to $1000 worth of goods for $128 and then risk having you leave in 1 month?

First, 2 HD DVRs are $520 worth of equipment, according to the costs DirecTV reported in Feb.

Second, they aren't giving it to him. They are leasing it to him. If he leaves, DirecTV gets it back, and they send it to another customer.

igator99

· #12 · Aug 8, 2008

say-what said:
Like that site presents an accurate representation of DirecTV...:nono2:

My family has done business with DirecTV since day 1 and we've never had issues like those "noted" in those links.

No it is like any other site about people that feel ripped off. The number one complaint is the commitment. That is the only reason why I posted it.

igator99

· #13 · Aug 8, 2008

spartanstew said:
Yep, we've become a society of whiners.

Your second link shows 240 reports of Directv found.

Of course, there's 901 reports of Dish, 302 reports of Comcast, and 346 reports of Charter.

What was your point?

Number one problem with DirecTV is the commitment.

davring

· #14 · Aug 8, 2008

igator99 said:
Number one problem with DirecTV is the commitment.

The commitment costs you absolutely nothing. If that is your biggest problem with a service you are happy with I hope you never have to deal with a real issue. Maybe another provider is in order, oops, they all have commitments except cable and they have to give their equipment away to lure customers. Good luck.

paulman182

· #15 · Aug 8, 2008

I wonder what would happen to our special deals and upfront costs if there were no comittment? Actually, I hate to think about it.

dtrell

· #16 · Aug 8, 2008

Upstream said:
First, 2 HD DVRs are $520 worth of equipment, according to the costs DirecTV reported in Feb.

Second, they aren't giving it to him. They are leasing it to him. If he leaves, DirecTV gets it back, and they send it to another customer.

+1

wingrider01

· #17 · Aug 8, 2008

igator99 said:
Number one problem with DirecTV is the commitment.

Whatr exactly is the difference between the commitment required for Directv as compared to the ones required for thingd like cell phones, auto's, houses, apartments and the such?

Just got a new cell phone with a 2 year commitment and ETF if I walk away
Just got a new leased car with a 2 year commitment and ETF if I walk away
Just finished a lease on a house that had a 1 year commitment and penalties if I decided to leave before the end of the lease contract.

In all 3 examples, they ALL have early termination fees AND a set commitment that you agree to utilizing the service. Sorry the commitment is not a problem with the service

What is the exact difference between this and the other 3 examples?

igator99

· #18 · Aug 8, 2008

davring said:
The commitment costs you absolutely nothing. If that is your biggest problem with a service you are happy with I hope you never have to deal with a real issue. Maybe another provider is in order, oops, they all have commitments except cable and they have to give their equipment away to lure customers. Good luck.

Thats not true. The commitment costs you a great deal. Any upgrade you must shell out $200 plus and you get another 2 years added on! If you want to leave you betterr be ready to pony up $400. I'm not happy with that. I have three HD sets and only one HD receiver because I'm not sure if I want to stay with D*. You guys act like you own the company.:lol:

wingrider01

· #19 · Aug 8, 2008

Upstream said:
First, 2 HD DVRs are $520 worth of equipment, according to the costs DirecTV reported in Feb.

Second, they aren't giving it to him. They are leasing it to him. If he leaves, DirecTV gets it back, and they send it to another customer.

Cell phone companies do the exact same theing - they refurb the returned units and send them back out to customers that have service contracts with damaged units

Automobile companies do the same thing, then clean up the lease turn-ins and sell them on the used car lot

Companies that lease housing/apartments do the same thing when you end your lease/rental agreement - they clean it up and lease it again under the same exact type of contract with a etf

What is the difference?

wingrider01

· #20 · Aug 8, 2008

igator99 said:
Thats not true. The commitment costs you a great deal. Any upgrade you must shell out $200 plus and you get another 2 years added on! If you want to leave you betterr be ready to pony up $400. I'm not happy with that. I have three HD sets and only one HD receiver because I'm not sure if I want to stay with D*. You guys act like you own the company.:lol:

Bottom line - don't, leave. Do the same thing you would be required to do if you decide to terminate your 2 years of cell phone commitment, pay it and move to a different provider.

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