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· Godfather
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392 Posts
Discussion Starter · #1 ·
I got fed up dealing with D* on my 99 issue, I was not paying for something they did not align right in the first place.

A friend came over with a laptop and we used a webcam on my panel and aligned the dish on the roof by watching the screen. It took about 10 minutes to get my signal from a 45 to a 89. We also got the other sats better aligned for mostly high 90's. I think it's crock that their installers do not understand the 99 tuning. Finally no more 771 errors.
 

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5,915 Posts
vurbano said:
Drectv wants it this way. They collect 50 bucks from everyone for a service call to fix it. Why would they want it done right the first time?
Because the potential loss of a customer, money spent on CSRs and phone lines, and hassle of getting installers out probably costs way more than $50 ;)
 

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I used two Mac laptops with iChat over bonjour video chat.
 

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4,296 Posts
vurbano said:
Drectv wants it this way. They collect 50 bucks from everyone for a service call to fix it. Why would they want it done right the first time?
I figure at $50 for a service call DirecTV loses about $75-100... your theory doesn't hold up.
 

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gquiring said:
I got fed up dealing with D* on my 99 issue, I was not paying for something they did not align right in the first place.

A friend came over with a laptop and we used a webcam on my panel and aligned the dish on the roof by watching the screen. It took about 10 minutes to get my signal from a 45 to a 89. We also got the other sats better aligned for mostly high 90's. I think it's crock that their installers do not understand the 99 tuning. Finally no more 771 errors.
Thanks for the tip. I have slingbox on my laptop it worked fine.
 
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