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· Cool Member
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Discussion Starter · #1 ·
On Oct. 30 I got a 622 which worked perfectly with my HDMI cable to a Panasonic
TH-50PHD8UK monitor. 3 weeks later turn on the 622 no programing authorized,
1 hour with tech. support restored picture/programming. Now just about every day lose viedo (not the 622 menus) and resolve problem with power on reset. Dish
says it's the HDMI cable (untouched since installation) and a service person told me next time it happens ask for a replacement unit. A Dish tech. supervisor told me to use composite cables.

HELP!!! I hate the BS their tech support keeps repeating.
 

· Beware the Attack Basset
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25,987 Posts
dngrkit said:
Dish says it's the HDMI cable (untouched since installation) and a service person told me next time it happens ask for a replacement unit. A Dish tech. supervisor told me to use composite cables.
Both of these suggestions are valid. HDMI is pretty tightly coupled with the TV and the connectors used in the ViP622 have a track record for poor reliability.

I'd try to impress upon them that you have a lemon and that a replacement is needed. Tell them that your display doesn't have component capability so they'll shut up about that.

Speaking of close coupled HDMI, what brand is your display?
 

· AllStar
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62 Posts
It's possible that the HDMI connector (at the PCB inside the box) is defective. If so the only realistic solution is to ask for another 622.

I'd recommend, if your TV has the capability, to hookup both 622 component (not composite) and 622 HDMI to separate TV inputs. Then, when you suspect an HDMI problem, you can switch your TV to the component input and see if you still have signal. Both 622 HDMI and component outputs are always hot and I've had my TV hooked up this way for months.

Having both hooked up simultaneously also allows for comparison of digital (HDMI) and analog (component) outputs of the 622.
 

· Cool Member
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Discussion Starter · #4 ·
harsh said:
Both of these suggestions are valid. HDMI is pretty tightly coupled with the TV and the connectors used in the ViP622 have a track record for poor reliability.

I'd try to impress upon them that you have a lemon and that a replacement is needed. Tell them that your display doesn't have component capability so they'll shut up about that.

Speaking of close coupled HDMI, what brand is your display?
The display is a Panasonic TH-50PHD8UK (commercial HD Plasma with user selectable
input circuit boards). Remarkable picture quality IMOP.:)
 

· Beware the Attack Basset
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dngrkit said:
The display is a Panasonic TH-50PHD8UK (commercial HD Plasma with user selectable input circuit boards).
With some of the more rarified equipment, there may be HDCP compatibility issues. Probably not with a Panasonic, but maybe.
 

· Hall Of Fame
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I believe we missed the fact that you could still see the menus, but not any programming.

This is NOT an indication of HDMI failure, and since a power on reset fixes the problem, it may be the switch or an LNB.
 
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