[jyurciw]

I have an HR24 which the new Pandora app has yet to show up. My other 2 HR22s have had it for a couple of weeks now, anyone else not yet seeing Pandora on an HR24?

 

[MysteryMan]

I have an HR24 which the new Pandora app has yet to show up. My other 2 HR22s have had it for a couple of weeks now, anyone else not yet seeing Pandora on an HR24?

Does your HR24 have the latest software (0x59e)?

 

[jyurciw]

Not sure,, how do I check that, and how can I update sw?

 

[MysteryMan]

Press and hold the info button on your remote until the System Info & Test screen appears. There you will see what software version your receiver has.

 

[Billzebub]

I have an HR24 which the new Pandora app has yet to show up. My other 2 HR22s have had it for a couple of weeks now, anyone else not yet seeing Pandora on an HR24?

The new software was downloaded on my R22 and HR 22 but my HR24/500 has yet to get the new software and thus Pandora. I wonder if there is a problem with the software on HR24s.

 

[joed32]

My 24s are working fine with Pandora.

 

[eyalas]

Both my HR24s got the update, but only one of them has the Pandora app showing up. I think there is definitely a software issue here.

 

[scooby2]

i got 0x59e 2 days ago and since then Youtube no longer shows up in searches and Pandora has not showed up. Very frustrating as the kids love watching youtube.

 

[MysteryMan]

i got 0x59e 2 days ago and since then Youtube no longer shows up in searches and Pandora has not showed up. Very frustrating as the kids love watching youtube.

Go to Parental Controls and check the Allow Web Videos setting.

 

[eyalas]

The Allow Web Video setting does not appear as an option on the box that is not working. Whole home and downloading a show from On Demand works fine.

 

[MysteryMan]

The Allow Web Video setting does not appear as an option on the box that is not working. Whole home and downloading a show from On Demand works fine.

Reset your receiver. Give it time to rebuild. YouTube and Allow Web Videos should return.

 

[scooby2]

Go to Parental Controls and check the Allow Web Videos setting.

I do not see anything in there about Allowing Web Videos. Turning off parental controls does not change anything.

I did notice under Settings -> Info&Test -> More System Info that I have a yellow triangle for STB Services Port.

IP: 192.168.0.141
NM: 255.255.255.0
GW: 192.168.0.1
DNS: 192.168.0.1
STB Services Port: N/A (202) - Yellow triangle with exclamation point
Status: -
Audio Services Port: -
Network: Coax Connected
Internet: Connected

This is an HR 24/200 that worked fine until 0x59e.

Thanks,
Scooby2

 

[MysteryMan]

I do not see anything in there about Allowing Web Videos. Turning off parental controls does not change anything.

I did notice under Settings -> Info&Test -> More System Info that I have a yellow triangle for STB Services Port.

IP: 192.168.0.141
NM: 255.255.255.0
GW: 192.168.0.1
DNS: 192.168.0.1
STB Services Port: N/A (202) - Yellow triangle with exclamation point
Status: -
Audio Services Port: -
Network: Coax Connected
Internet: Connected

This is an HR 24/200 that worked fine until 0x59e.

Thanks,
Scooby2

Check the PM I sent you.

 

[MizzouTiger]

i got 0x59e 2 days ago and since then Youtube no longer shows up in searches and Pandora has not showed up. Very frustrating as the kids love watching youtube.

I'm having the same thing with both of my HR24's. It's been over 48 hours since they both received 0x59e and still no Pandora icon. I am wondering if this is a software issue specific to the HR24's. I have reset the receivers, run the system test - everything comes back as working. Internet is connected and working - I have successfully downloaded VOD content. I am not in the process of restarting one of the HR24's twice within an hour to see if resetting the cache will change anything.

 

[litzdog911]

It can take longer than 48-hrs. Be patient. Some folks have reported that it took nearly a week.

 

[MizzouTiger]

It can take longer than 48-hrs. Be patient. Some folks have reported that it took nearly a week.

I guess I don't really understand that. Isn't the Pandora feature part of the software? Once the new software is installed, shouldn't it be there? I could understand if it's something that has to get downloaded from the satellite, but that shouldn't be the case with this.

 

[hclarkjr]

i am still on 0x59b so i do not have it either. hopefully it comes soon

 

[samrs]

I guess I don't really understand that. Isn't the Pandora feature part of the software? Once the new software is installed, shouldn't it be there? I could understand if it's something that has to get downloaded from the satellite, but that shouldn't be the case with this.

Do a hard reset, snatch the power cord.

Don't pussyfoot around with the menu.

Theres some "additional critical" software that has to download.