[Tinymon]

I just had a service call because one of my tuners on my living room set was not working.

Apparently, the cable got zapped in one of our recent electrical storms. No biggie, $#it happens.

The service tech/installer guy arrived on time (between 8a and noon) on the day they said (today). He was in a clean and shiny DTV van and wearing a nice crisp blue DTV shirt.

He quickly diagnosed the problem, laid a new cable, got my signature on the paperwork and was outta here in less than 20 minutes.

Awesome DTV. Keep up the good work.

 

[jdspencer]

Great news. Most forums only get reports of bad installs, rarely do good reports get posted.

 

[AirRocker]

Nice! Good to hear!

 

[Upstream]

Very nice.


(Although a clean, shiny DTV van and a crisp, blue DTV shirt, doesn't necessarily mean you'll have a good experience, and lack of those doesn't mean you'll have a bad experience, it is interesting that you mentioned it. Just goes to show that perception of professionalism helps shape the customer experience.)

 

[AirRocker]

Although a clean, shiny DTV van and a crisp, blue DTV shirt, doesn't necessarily mean you'll have a good experience, and lack of those doesn't mean you'll have a bad experience,

No, it doesn't... but, it can definitely make a customer feel more comfortable...

 

[Tom Robertson]

Thanks for sharing the good news, Tinymon!

Cheers,
Tom

 

[kw2957]

Yes, it is nice to remember that there is such a thing as a good installation experience!

 

[Tinymon]

Great news. Most forums only get reports of bad installs, rarely do good reports get posted.

Yeah, I deal with customer emails on a web site I am responsible for and we also tend to get the nasty ones. I have to keep reminding my client that angry people are more likely to write than happy people.

Since things went well this morning I just wanted to add to the happy side of the equation.