[Matt9876]

Installation Verification is now active on HR2X DVR units.

If you have known issues with line of sight to any satellite 99-101-103-110-119 etc.
Don't run the guided setup. As I understand it, If it fails on any sat/bird during the checking process you will have to contact DirectTV to get a waiver for your setup / location.

Just a warning and I really hope I'm wrong about this. Matt
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PS:Guys........use terminology all of us can follow.

Ok it will turn your DVR into a brick,until DirecTV sends the over ride command to unlock it...

 

[RobertE]

Installation Verification is now active on HR2X DVR units.

If you have known issues with line of sight to any satellite 99-101-103-110-119 etc.
Don't run the guided setup. As I understand it, If it fails on any bird during the checking process you will have to contact DirectTV to get a waiver for your setup / location.

Just a warning and I really hope I'm wrong about this. Matt

Nope, your not wrong. The IV process went nationwide yesterday the 20th on the HR2x & R22 units. Others to follow.

 

[SDizzle]

Guys........use terminology all of us can follow....LOL.

 

[tkrandall]

Nope, your not wrong. The IV process went nationwide yesterday the 20th on the HR2x & R22 units. Others to follow.

I thought I read this process would only apply to a new box that had been flagged for a professional install. As a customer if I were to run guided setup (not that I plan to) on my year old HR20 (I have fragile signal to 110), might that cause a problem?

 

[jeffreydj]

What does that mean?

 

[evan_s]

IV should only be on newly activated receivers. Already active receivers shouldn't be effected by it no matter what you do.

 

[tkrandall]

Installation Verification is now active on HR2X DVR units.

If you have known issues with line of sight to any satellite 99-101-103-110-119 etc.
Don't run the guided setup. As I understand it, If it fails on any bird during the checking process you will have to contact DirectTV to get a waiver for your setup / location.

Just a warning and I really hope I'm wrong about this. Matt

99-101-103 in case of a SL3 dish.......rare as those are at the moment, right?

 

[Matt9876]

IV should only be on newly activated receivers. Already active receivers shouldn't be effected by it no matter what you do.

Is this a fact or your opinion?

Please inquiring minds really want to know!

 

[RobertE]

Is this a fact or your opinion?

Please inquiring minds really want to know!

From everything I've read (Internal Documents), once activated, the IV is disabled.

 

[Johnnie5000]

From everything I've read (Internal Documents), once activated, the IV is disabled.

Same here.

The workaround (mainly for 119 LOS since we don't use it here or landline phone issues) I've been using is run through the initial guided setup before the software downloads automatically, then force the download. No annoying Install Verification. No Waivers.

This should work until they start factory-preloading the HR's with the IV software.

 

[Matt9876]

From everything I've read (Internal Documents), once activated, the IV is disabled.

Cool,So first time unit activators need good signal meter readings across each satellite before proceeding to the "Checking Satellite Setup" screen.

Thanks.

 

[Doug Brott]

99-101-103 in case of a SL3 dish.......rare as those are at the moment, right?

Correct .. but you need to make sure that the dish is selected correctly.

 

[Doug Brott]

Same here.

The workaround (mainly for 119 LOS since we don't use it here or landline phone issues) I've been using is run through the initial guided setup before the software downloads automatically, then force the download. No annoying Install Verification. No Waivers.

This should work until they start factory-preloading the HR's with the IV software.

Well, the whole point of the IV is to make sure it's installed correctly before getting too far down the installation path. It does add a level of bureaucracy, but in the long run it's the right thing to do.

 

[Crunchy]

Well, the whole point of the IV is to make sure it's installed correctly before getting too far down the installation path. It does add a level of bureaucracy, but in the long run it's the right thing to do.

It is absolutely the right thing to do. It stops the truck rolling off the job early just because there was a picture. A proper job is peaked on all birds, all feed lines working and all receivers checked out. A job well done prevents a follow up visit.

 

[ChrisQ]

Question. Since I have a tree blocking the 119, even though I don't need nor care about the 119, should I not order any more DVR units until either the tree dies or I can get them to put up an SL3?

How hard is it to get a waiver?

 

[Johnnie5000]

It is absolutely the right thing to do. It stops the truck rolling off the job early just because there was a picture. A proper job is peaked on all birds, all feed lines working and all receivers checked out. A job well done prevents a follow up visit.

true, but if the customer doesn't have a landline phone or line-of-sight issue for a satellite they are not ever going to use, getting a waiver creates a huge pain in the butt time killing problem....

 

[Grydlok]

It is absolutely the right thing to do. It stops the truck rolling off the job early just because there was a picture. A proper job is peaked on all birds, all feed lines working and all receivers checked out. A job well done prevents a follow up visit.

It's not ready yet. 103a has been failing for the past 2 months. Now you have to get a waiver for the spot beam sat.

 

[joe diamond]

It is absolutely the right thing to do. It stops the truck rolling off the job early just because there was a picture. A proper job is peaked on all birds, all feed lines working and all receivers checked out. A job well done prevents a follow up visit.

This is something else to screw up.........activation = two -sixty minutes..........call to HSP to close job = six to thirty minutes ..........how much additional time on hold are you willing to eat? How much faster can you drive to fill the gap?

Joe

 

[Doug Brott]

This is something else to screw up.........activation = two -sixty minutes..........call to HSP to close job = six to thirty minutes ..........how much additional time on hold are you willing to eat? How much faster can you drive to fill the gap?

Joe

Certainly, this will be harder on the installers .. but even for the installers, the extra time spent at the beginning will lower the callbacks and "fixing the screwups" that invariably happen today.

If an installer is good, I wouldn't expect this to take much additional time .. and the whole point is to make the customer experience better, right? Not to see how fast an installer can go from job to job.

 

[Crunchy]

true, but if the customer doesn't have a landline phone or line-of-sight issue for a satellite they are not ever going to use, getting a waiver creates a huge pain in the butt time killing problem....

Adequate service takes time, as does pointing the dish accurately. As I understand it, this program will cause dishes to be optimized before the installer rolls away in a hurry. That makes it a worthwhile program that will improve satisfaction for everyone except those who install and jump through the hoops. Among those who install, those who know their stuff will find the program worthwhile, because it documents the job is adequate, at least for signal levels.

If there is a satellite lacking LOS, the customer should have full disclosure and sign off on the deteriorated or missing service. That should not be up to an installer to waiver away customer rights.

If you think a waiver is a pita, you should try being a customer and talking with or emailing D* customer service.