I called them and asked for free upgrade, they said it could be done for $199. I followed up with what the local cable provider is offering and how they would upgrade all my equipment for free. They lowered the upgrade to $99, but also will discount my bill $10 on my programing package for 12 mo, $5 off HD Package for 12mo and free Stime and Hbo for 6 months. Free installation and dish upgrade and free relocation of DVR receiver that in my living room. All I asked them was "How are you going to keep me as your customer and not allow me to switch to cable." I'm happy with the response, but I pissed that I was sold by BBuy that it was going to be a free upgrade when local hd hit town. Happy Holidays