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AllStar
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89 Posts
Discussion Starter · #1 ·
I cancelled my service effective next Monday. Been with them for 10 years. NFL ticket all 10 year as well. Really like DTV. Just don't like the fact they won't let me renew for 2 years and get at least something close to the "new customer" deal.

So put in for a cancel. Next week I'll either attempt to resign under the wifes name, or I'll be switching to Dish the next 2 years...

I still think it's asinine that they wont take someone with 10 years of autopay, and spends 120 bucks a month on their bill, and let them renew like once every 4 or 5 years to a "new customer" deal...that said, has anyone ever put in for a cancel, and had DTV call them back before cancelling and "give in or up the offer"??

All I could get them to do was offer the HR34 for 150 and NFL Ticket for 139 instead of 199. Wasn't impressed...

Am I doing the right thing here? Been very happy with Directv for the most part. Would like WHDVR I guess but feel paying them to come wire it up is BS as a longtime customer...thoughts appreciated?

And if you have had Dish, gimme the pro's and con's if you don't mind.

Thanks. :)

OBM
 

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Geek til I die
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9,821 Posts
Its only TV. If a competitor gives you the channels you watch for less money, I would feel no reservation in switching. Unfortunantly, I dont think anyone else offers Sunday Ticket, and DirecTv knows it. Seeing you are a 10 year subscriber to Sunday Ticket, they are probably calling your bluff. If you are willing to give up Sunday Ticket, Dish for 2 yrs would probably be a good choice, especially with a Free Hopper. Then in two years, you can come back to DirecTv and get new customer stuff.
 

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AllStar
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89 Posts
Discussion Starter · #3 ·
Thanks for the response. Kind of what I'm thinking as well.

One other thing is my HR24 has the worst delays. Sometimes I have to push a button 3-4 times to get it to respond. Really frustrating. Channel wise, very happy.

Just wish they'd wire up my WHDVR and cut me a nicer deal on NFL package or at least offer to cut me a better deal on my monthly service.

Either way, we'll see how it plays out next week...
 

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DaBears
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6,085 Posts
Your order may get placed but if your installer doesn't show up then you know why. Considering they nationally dropped the price of the NFL for everyone it seems like you were offered a good deal. You also asked about the HR34 which is not whole home so perhaps you should ask about whole home rather than the HR34.
 

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AllStar
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89 Posts
Discussion Starter · #5 ·
Shades228 said:
Your order may get placed but if your installer doesn't show up then you know why. Considering they nationally dropped the price of the NFL for everyone it seems like you were offered a good deal. You also asked about the HR34 which is not whole home so perhaps you should ask about whole home rather than the HR34.
Oops, my bad meant the HMC unit. That does WHDVR does it not?

The deal they offered wasn't bad. Had they offered me the HMC for 99 bucks and wired it up for WHDVR I would have taken that offer.

Either way, we'll see what happens. At this point, I'll either get the "new customer" deal, or I'll be with Dish for a few years....win-win either way IMO...
 

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DaBears
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6,085 Posts
onebadmofo said:
Oops, my bad meant the HMC unit. That does WHDVR does it not?

The deal they offered wasn't bad. Had they offered me the HMC for 99 bucks and wired it up for WHDVR I would have taken that offer.

Either way, we'll see what happens. At this point, I'll either get the "new customer" deal, or I'll be with Dish for a few years....win-win either way IMO...
The HMC can do WHDVR but they are not inclusive of eachother. Sounds to me like you are fixated on the new customer offer more than what things you actually want.

Perhaps if you explained how you want to use your system you could get different options.
 

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Godfather
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630 Posts
"onebadmofo" said:
...that said, has anyone ever put in for a cancel, and had DTV call them back before cancelling and "give in or up the offer"??
I got a call 8 days after canceling offering half price on their lowest package and a free HD DVR.

If you want DirecTV, your best bet is to use cable as your stopgap. No commitment, so you can come back as soon as you can get a good enough offer from DirecTV.

Are you doing the right thing? That's an ethical question, and there are no easy answers as to what is right.
 

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AllStar
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89 Posts
Discussion Starter · #8 ·
Well I'd like to get the "new customer deal" as we all would.

That said, an HMC wired up and and if they cut me the NFL ticket for 99 bucks even would get me to stick around. Guy I talked to at retentions really didn't seem to care.

I realize I'm one of 19 million, but I've always paid by autopay, I subscribe to NFL Ticket and the MLS package. I have all of the movie channels. Definately not a "lower tier" customer.

Maybe I'll give it another shot but part of me says to sit back, see if they make any offers. If not, just make the switch....I've heard of people cancelling and a week later DTV offers them the "new customer" deal as well so who knows....
 

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Icon
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onebadmofo said:
Well I'd like to get the "new customer deal" as we all would.

That said, an HMC wired up and and if they cut me the NFL ticket for 99 bucks even would get me to stick around. Guy I talked to at retentions really didn't seem to care.

I realize I'm one of 19 million, but I've always paid by autopay, I subscribe to NFL Ticket and the MLS package. I have all of the movie channels. Definately not a "lower tier" customer.

Maybe I'll give it another shot but part of me says to sit back, see if they make any offers. If not, just make the switch....I've heard of people cancelling and a week later DTV offers them the "new customer" deal as well so who knows....
same address?good luck getting a new deal
 

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AllStar
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89 Posts
Discussion Starter · #10 ·
domingos35 said:
same address?good luck getting a new deal
Like I said I'm prepared to switch. FYI, I know of several people who done thus and it's worked (switching to wife's name) with no issues.
 

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AllStar
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89 Posts
Discussion Starter · #11 ·
The more I research this the better I feel.

My wife is a "new customer". She's never had Directv. End of argument.

Cancelling, signing up under wife. DTV can't even argue that point IMO.
 

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Icon
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"onebadmofo" said:
The more I research this the better I feel.

My wife is a "new customer". She's never had Directv. End of argument.

Cancelling, signing up under wife. DTV can't even argue that point IMO.
When your order gets cancelled, please don't come back and complain.
 

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Registered
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6,659 Posts
"onebadmofo" said:
The more I research this the better I feel.

My wife is a "new customer". She's never had Directv. End of argument.

Cancelling, signing up under wife. DTV can't even argue that point IMO.
Honest customers will simply pay for your misdeeds.
 

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AllStar
Joined
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89 Posts
Discussion Starter · #14 ·
Hoosier205 said:
Honest customers will simply pay for your misdeeds.
Really. Well find me one bit of evidence my wife is not a "new" customer and I'll reconsider going down this slope...
 

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5,455 Posts
onebadmofo said:
Really. Well find me one bit of evidence my wife is not a "new" customer and I'll reconsider going down this slope...
:lol::lol: This is true! Lots of people get divorced.;)
 

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Godfather
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651 Posts
onebadmofo said:
Really. Well find me one bit of evidence my wife is not a "new" customer and I'll reconsider going down this slope...
Because she has the same address, phone number and last name that you have.
Remember the grass may be greener on the other side, BUT, it needs cutting!
 

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AllStar
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89 Posts
Discussion Starter · #19 ·
richall01 said:
Because she has the same address, phone number and last name that you have.
Remember the grass may be greener on the other side, BUT, it needs cutting!
She doesn't have the same phone number at all actually. We have 2 cell phones, no home phone.

Second, she's never had DTV in "her name" so technically, she is a brand new subscriber as far as I'm concerned.

Plus, no need to "cut" grass. It's "cut" weekly already!!! ;)
 

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AllStar
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89 Posts
Discussion Starter · #20 ·
Plus, I gave them the opportunity to negotiate. After 10 years and a good 15k later, I want the latest and greatest and I want it properly installed/wired up with WHDVR.

If that makes me a bad guy, so be it I guess....
 
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