I've tried to be patient but this box is a joke. I've had it for a month now. The first one was locking up so they sent me a new one. The second one does the same thing. Why should they even bother sending me a third. My box constantly locks up. Three or four time a night, and that's in a two hour time frame at the most. I put the remote down and two minutes later pick it up to change a channel or surf around and the DVR is locked up. I'm so sick of getting up and doing a red a button reset. I still have the HR10-250 and that's works great. My wife watches that one on the bedroom, she wants no part of my headaches with the new box. I know it's only t.v. and not the end of the world but for God's sake can you put out a box that you can watch for more than 20 minutes without having to reset it. I'll wait for the next upgrade to see if that helps but I'm not optimistic that it's going to do much. I'll disconnect this piece of crap and throw it in the closet. So I get 5 local channels in HD now and box that doesn't work half the time. Not worth it. It's garbage!! Don't buy it.