What a surprise - D* CS called me

Last night I rec'd a call from D* CS following up on a recent technical support call I had made. I had to chuckle, since I've probably called them 20 times since I first rec'd the HR20's a month ago, but I guess maybe D* is getting the message.

Nonetheless, she asked me if I had resolved my problems, and I replied not, since the problems are freezeups and guide issues (losing recording commands) and the like, and kindly reflected that I wouldn't expect them to be resolved for the time being.

She sounded kinda confused that I was so goodnaturedly reporting that my issues weren't cleared, but I was in a good mood (hadn't had a freeze up or lost show yet that eveining - that came later), and I cut her some slack and sent her on her way, reminding her that I was optimistic that D* would soon solve all our HR20 problems through upgrades. She sounded even more confused about that.

I found the situation amusing, in light of all the struggles and ongoing pain, but then, I have to blame myself (as my wife continues to do) for needing the be an early adopter. NEVER AGAIN.