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What a surprise - D* CS called me

874 Views 4 Replies 5 Participants Last post by  Italfra1
Last night I rec'd a call from D* CS following up on a recent technical support call I had made. I had to chuckle, since I've probably called them 20 times since I first rec'd the HR20's a month ago, but I guess maybe D* is getting the message.

Nonetheless, she asked me if I had resolved my problems, and I replied not, since the problems are freezeups and guide issues (losing recording commands) and the like, and kindly reflected that I wouldn't expect them to be resolved for the time being.

She sounded kinda confused that I was so goodnaturedly reporting that my issues weren't cleared, but I was in a good mood (hadn't had a freeze up or lost show yet that eveining - that came later), and I cut her some slack and sent her on her way, reminding her that I was optimistic that D* would soon solve all our HR20 problems through upgrades. She sounded even more confused about that.

I found the situation amusing, in light of all the struggles and ongoing pain, but then, I have to blame myself (as my wife continues to do) for needing the be an early adopter. NEVER AGAIN.
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politzer said:
Last night I rec'd a call from D* CS following up on a recent technical support call I had made. I had to chuckle, since I've probably called them 20 times since I first rec'd the HR20's a month ago, but I guess maybe D* is getting the message.

Nonetheless, she asked me if I had resolved my problems, and I replied not, since the problems are freezeups and guide issues (losing recording commands) and the like, and kindly reflected that I wouldn't expect them to be resolved for the time being.

She sounded kinda confused that I was so goodnaturedly reporting that my issues weren't cleared, but I was in a good mood (hadn't had a freeze up or lost show yet that eveining - that came later), and I cut her some slack and sent her on her way, reminding her that I was optimistic that D* would soon solve all our HR20 problems through upgrades. She sounded even more confused about that.

I found the situation amusing, in light of all the struggles and ongoing pain, but then, I have to blame myself (as my wife continues to do) for needing the be an early adopter. NEVER AGAIN.
Just watching a recording of Weeds (Showtime on MPEG2) and every time the sound drops out and the picture pixelates (and those are just the minor problems, as you know), my wife gives me a dirty look. This is getting very painful. I echo your sentiment: Never again. I should have stuck with the H20 and non-recording HD.
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