DBSTalk Forum banner

What do I want?

1270 Views 6 Replies 4 Participants Last post by  wahooq
I currently have 3 HR23 receivers which I was interested in upgrading to HR24 boxes because of a speed issue, where the remote becomes unresponsive and takes a long time to switch channels. I have seen others with the same problem, and I believe changing to the newer receiver will help, based on what I have read. The people at directv are telling me it will cost something per receiver plus they are saying I need to pay for a service call to plug them in??? My current receivers were put in about 3 years ago and I already have a modern dish and a swm. They are telling me I will get a much better deal if I let them upgrade to a whole-home setup. I assume they are going to swap an HR34 in, but what else? Will I have 2 HR23 receivers and one HR34? How will that work? Do I need to have an internet connection at one of the receivers? Or, at the splitter? It seems that if I have 2 HR23 boxes still in the system, I will have the same speed problem? I would like whatever help you can provide, because I feel like I'm at a big disadvantage talking to a sales rep who is pushing what he or she is told to push today, when I have no knowledge to make intelligent choices.
1 - 1 of 7 Posts
richk said:
I assume they are going to swap an HR34
Don't count on them "swapping" in an HR34. More likely an HR24 (or whatever HR2x is on your Service Tech's truck) based on your setup. HR34, aka Genie, won't be given away unless you use some creative bargaining with CSRs. Good luck!
1 - 1 of 7 Posts
This is an older thread, you may not receive a response, and could be reviving an old thread. Please consider creating a new thread.