Have a coin to flip?NYSmoker said:I started the Piece of Crap thread the other day, anyway the tech says I need a new box and sends me out one. The next morning, after being unplugged all night and taking an hour to reboot my receiver is working so when I get to work I call Directv and say you can cancel the replacement since this one is working ok for now. The "CSR" says OK it is cancelled. Today FedEx delivers a new HR20, I shouldn't really be surpirsed. Do I keep the original box? Do I swap it for the replacement and redo all my settings and SL's and lose my 15 hours of the Twilight Zone marathon from New Year's Eve? I know it is just a software problem. I didn't feel like waiting on hold for an hour so I haven't called Directv yet, will they even let me return the new receiver unopened?
BTW is that enough Q's for everyone? I would hate to be accused of not asking a Q in HR20 Q&A again.
What do you think?
I started the Piece of Crap thread the other day, anyway the tech says I need a new box and sends me out one. The next morning, after being unplugged all night and taking an hour to reboot my receiver is working so when I get to work I call Directv and say you can cancel the replacement since this one is working ok for now. The "CSR" says OK it is cancelled. Today FedEx delivers a new HR20, I shouldn't really be surpirsed. Do I keep the original box? Do I swap it for the replacement and redo all my settings and SL's and lose my 15 hours of the Twilight Zone marathon from New Year's Eve? I know it is just a software problem. I didn't feel like waiting on hold for an hour so I haven't called Directv yet, will they even let me return the new receiver unopened?
BTW is that enough Q's for everyone? I would hate to be accused of not asking a Q in HR20 Q&A again.
BTW is that enough Q's for everyone? I would hate to be accused of not asking a Q in HR20 Q&A again.
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Open the box to see what the instructions are. They expect a box back, if you return the new one, include a note saying it was never used or why you decided to return it (if you test it). I expect they are not giving you a 1 or 2 day deadline to return. Why not run what you have for another week before making a decision?NYSmoker said:Do I swap it for the replacement and redo all my settings and SL's and lose my 15 hours of the Twilight Zone marathon from New Year's Eve?
The first two days I had mine I was having so many problems I called and arranged for a replacement. After reloading to try to have some TV at all, the box just started working with no other problems. I waited a couple hours and then called back to cancel the new box (didn't want to start again with possibly new problems). My new box actually got cancelled and after two months, I continue to have only a few minor problems.
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