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· Legend
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236 Posts
Discussion Starter · #1 ·
I am upgrading my HOT H20-600 to a HD DVR. I have had a HR20-700 since they first came out. What unit will the installer be bringing me? Is the HR 21 any better than the HR 20? Do not care about OTA as my locals are on DTV
Will I get a new unit as this was a free upgrade?
 

· Godfather
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452 Posts
rlockshin said:
I am upgrading my HOT H20-600 to a HD DVR. I have had a HR20-700 since they first came out. What unit will the installer be bringing me? Is the HR 21 any better than the HR 20? Do not care about OTA as my locals are on DTV
Will I get a new unit as this was a free upgrade?
No way to predict the model. No guarantee it's new. Could be refurbished. All depends on what is in your HSP's warehouse that day.

May be a HR21, that's all we're getting here. They're not bad at all. Only real improvements over the HR20 IMO is a digital coax out, bigger hard-drive, and snazzy black finish.
 

· Legend
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236 Posts
Discussion Starter · #5 ·
I was told that they were bringing me a HR -22 per my request;but I got the HR 21-100. Bluegrass rep lied to me and told me that HR 22 was in warehouse;installer arrived and called warehouse who said none were ever in stock. Oh well,no biggie as I do not save that many shows.
 

· Registered
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8,035 Posts
Big surprise there. :rolleyes:

A CSR has no control or clue as to what the warehouse has in stock or what I have in my truck. They will tell you whatever you want to hear to get you "the know-it-all customer" off the phone.

They want you off the phone ASAP so they can get back to chatting with their cube mate or solitare or whatever they are doing when you called.

* Know it all customer comment is just a general comment.
 
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