My question is, Why? Why do I have a reliable unit while others are repoting problem after problem? Is there something other people are doing that exploits the software bugs? And if that is the case why haven't I come across it yet? I would like to think I use it the same way everyone else does. Any ideas? Over the past couple of days this has really started to bug me. Half of the time I choose not to post because I know the people with problems don't want to hear how mine has been problem free. And I understand that. I just don't understand what's going on.:shrug:
Neither does anyone else. I doubt even D* understands the full breadth and width of the anomalies that are showing up for some and yet not for others. Think of all the variables (some I'm listing, and NOT in rank order, by any means)
1. True hardware failures. (including hard disk corruption)
2. HDMI or not
3. Dish pointing
4. Response of the HR20 to lost signals (weak/intermittant)
5. Loss of channel (going dark after finishing...NFL-Sunday Ticket and sports subs)
6. User activities (combinations/probabilities)
7. Obvious GUI bugs (very common things, not brought on by rarely used combos)
8. Features that don't do what is expected, but are actually working as designed
9. Cabling issues
10. LNB issues
11. Multi-switch issues.
12. Features that don't work under ANY circumstances or very few (Closed Captioning)
13. MPEG-4 presence or absence
I'm sure there are a ton more, these are just ones that occur to me at the moment. How does the HR20 handle errors in the data stream? What kind of error trapping routines do they have in the code (not too many, not very well done, from what I see)
I've seen some of these issues with every HD sat receiver I've had (3 of them). Hard freezes, funny glitches, features disappearing, etc. They happened with my RCA DTC-100, Samsung T-360 and now (to a MUCH lesser extent) the HR20.
I've had mine about 5 weeks. No major problems whatever (of the kind driving others nuts). I've never had to do a red button reset. One lost recording and that was the infamous NFL-ST channel going dark bug). No HDMI issues from day one. No DD issues from day one. No remote failure to work from day one. While I listed a bunch of potential "causes" for the difference between those doing well and those being tormented by the HR20's (mis)Behavior, I am left with the exact same question you have: WHY???? This isn't mysticism, but it is a mystery.
I have theorized that MPEG-4 is a virus to this box. (probably related to error trapping). It can't be the only issue, but I'm willing to be that it IS AN ISSUE. I dread the day MPEG-4 shows up here (supposedly the end of the year)...I have an "approach/avoidance" neurosis with this feature!
We're in for quite a ride (while some others, legitimatley feel like they have been taken for a ride).