I'll try to make a short story long here... picked the the HR20 last week, called to have it activated, and was transferred to the install dept. Install setup for today, 10-27 btwn 1 - 5. Read my rights, agreed to contract, etc. Took a half day off work. Installer no show.
Called CS, transferred to install dept. Transferred to some other install dep and was told that if the call didn't go through to call back and give the code name "RIO3", they would know what that was.
Someone picked up there. No record at all of previous work order. Nothing, nada. zip. Was told earliest date was 11/18 but he had to call someone else (RIO4?) to see if it could be moved up. He couldn't get through to whomever he was calling. Call got disconnected.
Was I scheduled then for 11/18? Called back, told CS to transfer me to RIO3, she didn't know what the hell I was talking about. Asked to to read the notes on account, where that was menioned and suddenly she knew what it was about.
Transferred back to RIO3, install date for 11/18 showing up now. I asked what happened - why my previous order seemed to vanish into thin air and why I now have to wait 3 more weeks. No answer other than, "sometimes that happens."
Is there anything else I can do to get the install moved up?
Called CS, transferred to install dept. Transferred to some other install dep and was told that if the call didn't go through to call back and give the code name "RIO3", they would know what that was.
Someone picked up there. No record at all of previous work order. Nothing, nada. zip. Was told earliest date was 11/18 but he had to call someone else (RIO4?) to see if it could be moved up. He couldn't get through to whomever he was calling. Call got disconnected.
Was I scheduled then for 11/18? Called back, told CS to transfer me to RIO3, she didn't know what the hell I was talking about. Asked to to read the notes on account, where that was menioned and suddenly she knew what it was about.
Transferred back to RIO3, install date for 11/18 showing up now. I asked what happened - why my previous order seemed to vanish into thin air and why I now have to wait 3 more weeks. No answer other than, "sometimes that happens."
Is there anything else I can do to get the install moved up?
