[giuseppe]

I called a whole bunch of DirecTV numbers on Sunday. One I was given was RIO 3 and I was told that was the Customer Service group for the Los Angeles area and only they could reschedule certain installation situations.

 

[giuseppe]

I got some clarification on RIO 3 from a CSR.

It's a new computer system that integrates billing and service orders. In the past those two systems were completely separate and RIO 3 integrates them but only some call centers have it currently. They are hoping all will have it eventually.

That is why you have to call a different number to reschedule installation and another number to get your bill credited or changed.