I, too, much prefer to be rubbed the right way.
She didn't ask that. She asked what I "wanted to do" as in take it or leave it. At least that was my impression.cartrivision said:Your mistake was answering the question, "What do you want?" with, "I want to talk to someone in retention". Unless your intention was to talk to as many different people as possible, you should have told her what you really wanted when she asked you.