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Discussion Starter · #1 ·
I've got a replacement internal drive for my HR20 and looking to make the swap this weekend. Its my understanding that the stock drive is a 350 GB which isn't bad for a PC.

So should I put it into a PC or hang on to it, just in case the DVR blows chunks and I need to send it back?

Thanks.
 

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I kept mine just so I can re-install them when I have to return the DVR to DirecTv. I've replaced a lot of DVRs in the past several years. They tend to last less than 5 years. So, it won't be long before you need to send this one back. :)
 

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Well as long as you own the dvr you can do whatever you want to with the drive. If it is a leased unit like most are then doing anything else with it would be a violation of the TOS.
 

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Discussion Starter · #4 ·
jodyguercio said:
Well as long as you own the dvr you can do whatever you want to with the drive. If it is a leased unit like most are then doing anything else with it would be a violation of the TOS.
I'm not certain if its leased or not. Is there a way for me to determine that?

If it is leased, what's the penalty for violating the TOS? The last time I called them up with a problem, they wanted to charge me to send out a tech (which I declined). since the unit was no longer under the service/warranty window, though I still have 1 year on my contract.
 

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Its probley leased there are not to many out there that are owned.
 

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BigDawg said:
I'm not certain if its leased or not. Is there a way for me to determine that?

If it is leased, what's the penalty for violating the TOS? The last time I called them up with a problem, they wanted to charge me to send out a tech (which I declined). since the unit was no longer under the service/warranty window, though I still have 1 year on my contract.
The only penalty spelled out in the lease agreement is that if you fail to return a leased DVR after you terminate service, you will have to pay somewhere around $450, so if your DVR is leased, I would suggest putting the original disk aside as you will want to put it back in the DVR if you ever have to return it.
 

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BigDawg said:
I would agree, but I still don't know what I'm "loosing" by violating the TOS if its out of warranty.
Potentially, and I dont recall ever seeing it ever actually happen, they could try to force you to pay full retail price of the unit. Now that said, before I ever had anyone come out and service the unit, I would just set the old hard drive back in, so I guess my vote would be to save the old hard drive in the event you need to replace the unit. keep in mind that if it is a lease (very likely) that if anything goes bad or if it dies they will replace it for the cost of shipping (usually 19.95 or less)
 

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Discussion Starter · #10 ·
cartrivision said:
The only penalty spelled out in the lease agreement is that if you fail to return a leased DVR after you terminate service, you will have to pay somewhere around $450, so if your DVR is leased, I would suggest putting the original disk aside as you will want to put it back in the DVR if you ever have to return it.
That's what I figured. I just want to make certain the DVR isn't going to detect a seal being broken or new hard drive being installed, send a warning to D* and have them terminate my service.
 

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BigDawg said:
I'm not certain if its leased or not. Is there a way for me to determine that?

If it is leased, what's the penalty for violating the TOS? The last time I called them up with a problem, they wanted to charge me to send out a tech (which I declined). since the unit was no longer under the service/warranty window, though I still have 1 year on my contract.
You can call a csr and ask them. You'll have to simply pay full price for the dvr I belive is the penalty for a violation.
 

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Discussion Starter · #12 ·
jimb726;1738769 keep in mind that if it is a lease (very likely) that if anything goes bad or if it dies they will replace it for the cost of shipping (usually 19.95 or less)[/QUOTE said:
I mentioned before I had a problem and they wanted to send out a tech to the tune of $80 or so.

But you're saying D* will send out a replacement for just the shipping of $20 (assuming they can't help me trouble shoot it over the phone)? That's good to hear.
 

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BigDawg said:
I mentioned before I had a problem and they wanted to send out a tech to the tune of $80 or so.

But you're saying D* will send out a replacement for just the shipping of $20 (assuming they can't help me trouble shoot it over the phone)? That's good to hear.
That is correct, provided you can convince them that a service call is not needed. That is the catch.:) I have the PP so it doesnt matter to me.
 

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Discussion Starter · #15 ·
AirRocker said:
If there were ever an issue with the box and it needed to be swapped out, you may be out of luck... (aka... opening the box voids the warranty)...
But what is the warranty?

When I moved, they came out and put in a new dish (aka the whole movers package thing). I had 6 months where they would send a tech out for free. But at one point I has having some low signal issues and called them about it asking for tech to come realign the dish. They were going to charge me for the house call since I was past the 6 month mark.

I've also called about one of my DVR's flaking out and I got the same story. So I'm under the impression that I'm out of warranty on equipment (DVR, dish, wiring, etc.) and service.

Or does the HR20 have a warranty for as long as I "lease" it?
 

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Discussion Starter · #16 ·
All,

I'm not trying to be difficult. I have one DVR with an external drive and it works like champ. I'm going with the internal mostly due to aesthetics with my second DVR. I saw some posts that people have replaced the internal drive and figured that's what I wanted to do. But now I'm concerned I'm going to get myself into some trouble down the road.

Thanks all for your feedback.
 

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BigDawg said:
All,

I'm not trying to be difficult. I have one DVR with an external drive and it works like champ. I'm going with the internal mostly due to aesthetics with my second DVR. I saw some posts that people have replaced the internal drive and figured that's what I wanted to do. But now I'm concerned I'm going to get myself into some trouble down the road.

Thanks all for your feedback.
I dont think that you would get in any trouble, you just need to make sure that you keep the old hard drive so you can install it back in, in the event you need to return it. of course the absolute safest route if you have doubts is to go external and be done with it. Bottom line is, the unit is leased and by the letter of the law you cannot open it up and replace the drive. Period. where you go from there is entirely up to you. You arent being difficult. :lol:
 

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Not being difficult at all.

As long as the dvr is a leased unit directv will replace a deffective one for s&h charges only $19.95.
 

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BigDawg said:
But what is the warranty?

When I moved, they came out and put in a new dish (aka the whole movers package thing). I had 6 months where they would send a tech out for free. But at one point I has having some low signal issues and called them about it asking for tech to come realign the dish. They were going to charge me for the house call since I was past the 6 month mark.

I've also called about one of my DVR's flaking out and I got the same story. So I'm under the impression that I'm out of warranty on equipment (DVR, dish, wiring, etc.) and service.

Or does the HR20 have a warranty for as long as I "lease" it?
The unit itself is leased. That means that technically DirecTv owns it and is responsible for it. The unit has a 90 day warranty. If there is any type of failure within the original 90 days they will replace it at no cost to you. After 90 days you will be responsible for the cost of the shipping and handling. The dish and all other componants of the system have a 90 day warranty. If you do not have the protection plan then you will most likely have a service call to contend with. At the end it is all what you are comfortable with doing.
 
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