After waiting say, 3 mins or so, hit the red reset button. Pulling the plug is a last resort (and hard on the electronics)ExUltimateTV said:
What to do when locked up?
My HR20 locked up last night. After cursing the unit, what should I do?
A) Unplug, wait, then plug it back in.
B) Hit the red reset button.
C) Something else? None of the front panel buttons had any effect.
BTW, this was my first freeze in a couple of weeks (2 firmware versions ago). Watched, finished, and deleted an MPEG-4 HD show, saw a live show in the preview window (HBO HD), hit "Exit" to make it full screen, saw that it had been buffered up and so tried rewinding. Result was freeze.
A) Unplug, wait, then plug it back in.
B) Hit the red reset button.
C) Something else? None of the front panel buttons had any effect.
BTW, this was my first freeze in a couple of weeks (2 firmware versions ago). Watched, finished, and deleted an MPEG-4 HD show, saw a live show in the preview window (HBO HD), hit "Exit" to make it full screen, saw that it had been buffered up and so tried rewinding. Result was freeze.
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Twice I've had the machine unresponsive, but responded to the Power Off button. When it powered back on, it was fine.
Doesn't help every time, but worth a try. My wife called the other day ready to beat the thing with a hammer waiting for it to reboot. She said "It told me it was almost done 5 minutes ago!"
Doesn't help every time, but worth a try. My wife called the other day ready to beat the thing with a hammer waiting for it to reboot. She said "It told me it was almost done 5 minutes ago!"
Mine froze up weekly until the last update. Each time I hit the red reset button.
I'm not sure unplugging the power cord is any harder on the unit than the red button, because the red reset button seems to remove power for a second also.
I did not try powering it off and back on with the on/off button on the front panel, but if it locks up again, I will try that.
I'm not sure unplugging the power cord is any harder on the unit than the red button, because the red reset button seems to remove power for a second also.
I did not try powering it off and back on with the on/off button on the front panel, but if it locks up again, I will try that.
I think the red reset is as effective as anything else, and more convienient.
Also, when mine has frozen, I have never been able to power it off with the regular power button... are you sure it was frozen mrshermanoaks?
Also, when mine has frozen, I have never been able to power it off with the regular power button... are you sure it was frozen mrshermanoaks?
Mine locks up about once a week. In fact when I got home today from work it locked up (with the latest software). I was able to get a few commands to the unit but it responded slower and slower eventually becoming totally unresponsive. I gave it a good red button reset and I am back to normal. Problem is that when I don't notice it getting slow like this I think that it fails to record some shows until it gets reset.
But...the red reset button does it in a semi-controlled manner (any built in safeguards are observed), while pulling the plug is an "uncontrolled" disconnect that can place surges into the device. Pretty much standard procedure with electronics, pulling the plug is a last resort.paulman182 said:Mine froze up weekly until the last update. Each time I hit the red reset button.
I'm not sure unplugging the power cord is any harder on the unit than the red button, because the red reset button seems to remove power for a second also.
I did not try powering it off and back on with the on/off button on the front panel, but if it locks up again, I will try that.
I'd always look to a red button reset first, if nothing more as a precaution.
Was it totally crashed? Dunno. But I couldn't get it to do anything else those times, and I sure as heck tried all the other buttons.ITrot said:Also, when mine has frozen, I have never been able to power it off with the regular power button... are you sure it was frozen mrshermanoaks?
I had this once, and when I called D* they had me pull the access card out and then reboot the machine. Wait until you get to a screen where it tells you to put the card back in. It worked for me when everything was locked up and regular reset was hanging.
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