[Stuart Sweet]

Got my replacement HR20 yesterday. It seemed to be a new unit, not refurbed because it had a new access card and came in retail packaging with all the cables etc.

Note: It had a sticker on it that said HDMI. Inside was an average-looking HDMI cable. It's worth noting that my original HR20 (installed late Sept.) did not have an HDMI cable included.

After activating, I asked the CSR what to return in the box. She was not so sure, thought maybe the HR20 and remote only, but wouldn't commit. I said I "knew someone" who had returned an HR20 (meaning you folks) and would ask them.

So I'm asking --

For those on their second or successive HR20, what did you send back to D*? What did you keep? Certainly I have it from the CSR that I get to keep the cables (including the HDMI).

 

[Stuart Sweet]

(tapping on microphone)

is this thing on?

 

[Chris Blount]

You should only have to return the HR20 itself along with the smart card. Just place the broken one in the box and ship it back. I would keep the HDMI cable if I were you.

 

[Mavrick]

HR20 only I believe.

I have returned a couple of other recievers in the past and they only wanted the reciever. They did not want any cables or the remote.

 

[nibyak]

For those on their second or successive HR20, what did you send back to D*? What did you keep? Certainly I have it from the CSR that I get to keep the cables (including the HDMI).

I've never sent back an HR20 but have sent back a DTIVO or two and the only thing I ever put in the box was the unit. I kept all of the cables and the remote.

 

[Stuart Sweet]

Thanks, folks. Actually the new HR20 came with the RC34 remote, the old one had the RC24 and I actually prefer the old one better. The buttons on the RC34 look kind of horsey.