Joined
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36,634 Posts
Got my replacement HR20 yesterday. It seemed to be a new unit, not refurbed because it had a new access card and came in retail packaging with all the cables etc.
Note: It had a sticker on it that said HDMI. Inside was an average-looking HDMI cable. It's worth noting that my original HR20 (installed late Sept.) did not have an HDMI cable included.
After activating, I asked the CSR what to return in the box. She was not so sure, thought maybe the HR20 and remote only, but wouldn't commit. I said I "knew someone" who had returned an HR20 (meaning you folks) and would ask them.
So I'm asking --
For those on their second or successive HR20, what did you send back to D*? What did you keep? Certainly I have it from the CSR that I get to keep the cables (including the HDMI).
Note: It had a sticker on it that said HDMI. Inside was an average-looking HDMI cable. It's worth noting that my original HR20 (installed late Sept.) did not have an HDMI cable included.
After activating, I asked the CSR what to return in the box. She was not so sure, thought maybe the HR20 and remote only, but wouldn't commit. I said I "knew someone" who had returned an HR20 (meaning you folks) and would ask them.
So I'm asking --
For those on their second or successive HR20, what did you send back to D*? What did you keep? Certainly I have it from the CSR that I get to keep the cables (including the HDMI).