[bevonemo]

I need someones help. I have been trying to call Directv for 2 days now and the automated response tells me to call back later in the week due to high caller volume. I really need to talk to a representative but I am having no luck. I just tried to get on their website to get an email address and it appears to be down.

Does anyone have another number I can call or an email address. I've tried calling 800-824-9081 but need a pin to get through.

Any help would be greatly appreciated.

 

[Stuart Sweet]

Their web site seems to be up right now.

What's the question? Maybe someone here could help.

 

[Doug Brott]

DIRECTV's web site is up ..

 

[Stuart Sweet]

By the way, are you calling 1-800-DIRECTV? I just tried it quickly and had no problem getting in...

 

[robnielsen]

I called DirecTV on Monday to reactivate an old receiver. I was on hold for only a couple of minutes. Total call time was less than 5 minutes.

 

[bevonemo]

Their web site seems to be up right now.

What's the question? Maybe someone here could help.

It's a billing issue. I signed up my daughter for Directv service on the current special of $29.99/month for the first 12 months. She got her bill and they charged her $52.99.

 

[bevonemo]

By the way, are you calling 1-800-DIRECTV? I just tried it quickly and had no problem getting in...

You can get through and they'll ask you your phone number etc. But when you get to the point where you should get the response of "your wait time will be ?" It tells you there is a long wait time and it bumps you over to the automated phone support which won't give me an option for billing problems

 

[AirRocker]

It's a billing issue. I signed up my daughter for Directv service on the current special of $29.99/month for the first 12 months. She got her bill and they charged her $52.99.

Was there possibly an activation charge of some sort on the bill?

 

[EricJRW]

Yeah, last time I called I was also told that "We are experiencing high call volumes, call back later"... But I didn't, it was just a couple of minutes before I was speaking with a CSR.

 

[bevonemo]

Was there possibly an activation charge of some sort on the bill?

No activation charge just a monthly service charge.

 

[Carl Spock]

DirecTV bills a month in advance. Did they bill you for a partial first month and a full second month?

Maybe if you could scan the bill and show it to us, obviously eliminating personal information.

 

[AirRocker]

Or another thought I had was maybe it was billed $52 and then offset with credits....

 

[Chop69]

Has she gone to http://www.directv.com/rebate and submitted for the discount?

The $23 discount is not automatic. CSR's like to gloss over that point when signing up for new service.

 

[B. Shoe]

It's a billing issue. I signed up my daughter for Directv service on the current special of $29.99/month for the first 12 months. She got her bill and they charged her $52.99.

Is this your first bill? I'm also a new subscriber who also got in with the $23 per month discount for a year. The customer service representative emphasized the fact that my first bill would be the full price, followed then by the twelve-month discount and that I had to apply for my $23 credits. If you picked the Choice package, that bill sounds correct.

 

[MartyS]

Is this your first bill? I'm also a new subscriber who also got in with the $23 per month discount for a year. The customer service representative emphasized the fact that my first bill would be the full price, followed then by the twelve-month discount and that I had to apply for my $23 credits. If you picked the Choice package, that bill sounds correct.

I just had the same thing happen with the Showtime/Starz special deal... but nowhere on the website did it say that I was going to be charged full price for the first month and then receive credits. It didn't say it in my confirmation either.

Called D* this morning and talked to a very nice CSR, and told her that I was being over charged. She explained their policy to me, which, quite frankly, I didn't like, so I immediately cancelled the Showtime/Starz special, since after a few weeks, I still didn't find anything to watch on there that interested me.

So, for everyone lurking, be sure to find out how they're going to be charging you for whatever additions/changes you make to your package.

 

[Upstream]

CSR's like to gloss over that point

Gloss?

:rolling: :rolling: :rolling: :rolling:

 

[JLucPicard]

I just had the same thing happen with the Showtime/Starz special deal... but nowhere on the website did it say that I was going to be charged full price for the first month and then receive credits. It didn't say it in my confirmation either.

Called D* this morning and talked to a very nice CSR, and told her that I was being over charged. She explained their policy to me, which, quite frankly, I didn't like, so I immediately cancelled the Showtime/Starz special, since after a few weeks, I still didn't find anything to watch on there that interested me.

I don't know if this came up in your discussion with the CSR, but DirecTV generally charges a $10 fee if you cancel premium channels all together within 30 days of signing up for them. You may want to check your "Activity Since Last Bill" to see if they charged that early cancellation fee.

 

[Upstream]

^^^^^

Yeah. They "gloss" over that too.

 

[B. Shoe]

I just had the same thing happen with the Showtime/Starz special deal... but nowhere on the website did it say that I was going to be charged full price for the first month and then receive credits. It didn't say it in my confirmation either.

Called D* this morning and talked to a very nice CSR, and told her that I was being over charged. She explained their policy to me, which, quite frankly, I didn't like, so I immediately cancelled the Showtime/Starz special, since after a few weeks, I still didn't find anything to watch on there that interested me.

So, for everyone lurking, be sure to find out how they're going to be charging you for whatever additions/changes you make to your package.

I'm not familiar with the Showtime/Starz promo, but the fine print of the $23 per month offer did outline that my first bill would be full price and that the rebate credits did need to be applied for. My first bill includes the regular package price and additional receiver fee, minus the HBO/Starz/Showtime credits. But I second the motion to always ask about any charges/fees in any programming changes.

 

[bevonemo]

I finally got a hold of a represetative. She said the first month is regular price then you have to apply for the $23.00 credit for the next 12 months ( When I signed her up nothing was ever mentioned about that). When I went online to apply for the rebate it said I was not eligible for a rebate. So I called back talked to another CRS she tried to apply the rebate to her account and it wouldn't let her. She went to her manager and they put a ticket on this and said it should be applied in the next few days and to call them back Monday to be sure. WTF - it just seems like there ought to be an easier way to get what you signed up for.