[gator5000e]

I have a HR20-700 that is really struggling to respond. It often takes numerous button presses to get anything to happen. Scrolling and channel changing is awful. I would really like a new DVR that would perform better but I can't say my current DVR iDisk broken. It's just old and not very responsive.

What would be the best way to get a newer model with better performance? Just buy one on my own? Call retention? I have been a D* customer since they first launched however long that is.

And what model should I shoot for? I only have 2 TVs and I'm not interested in the whole home set up. So would an HR24 be adequate?

Sorry for the basic questions and thanks for any thoughts or advice.

 

[gator5000e]

Oops meant HR20-700. Sorry.

 

[litzdog911]

The only way is to get one on your own via a dealer, like Solid Signal. DirecTV cannot guarantee you a specific model. In fact, they generally try to replace HR20's with HR20's because of the built-in off air tuner.

 

[gator5000e]

Thanks. That's what I figured. Even though I don't really need the whole home stuff would I be better off with the 34 instead of a 24? I don't know if my set up would allow a 34 to work as a basic DVR. Thanks again.

 

[Papa J]

My HR20 started having problems and I called DTV. They replaced it free. I had to pay $20 shipping. I don't have the protection plan.

 

[Caromsoft]

Thanks. That's what I figured. Even though I don't really need the whole home stuff would I be better off with the 34 instead of a 24? I don't know if my set up would allow a 34 to work as a basic DVR. Thanks again.

I have the HR34 as my only receiver, it works great as a "basic DVR"...with 5 tuners! I have an HDMI distribution system so I can watch what is recorded on any of 3 televisions in the house, the same program of course but there are only two of us.

 

[allenn]

If you pay D* for a service call, the tech will replace the HR20-700 with an HR24. I got both of my HR22's replaced because of response and audio issues, but it cost me a service fee. It was worth it, because the tech fixed many connectors and replaced a bad LNB on my Slim5 antenna. Have a great day!