DBSTalk Forum banner
1 - 20 of 27 Posts

· AllStar
Joined
·
65 Posts
Discussion Starter · #1 ·
I still haven't received the L6.12 update I talked to the executive office last week they told me all 622's would have it by the 16th, and told me if I didn't get it by than to call support, it's the 17th I still don't have it and support was no help at all, they just said I will get it through the satellite eventually, I don't feel it is right to offer new features/services like the VOD service and not offer it to all customers who want it.

David
 

· Hall Of Fame
Joined
·
1,203 Posts
david803sc said:
I still haven't received the L6.12 update I talked to the executive office last week they told me all 622's would have it by the 16th, and told me if I didn't get it by than to call support, it's the 17th I still don't have it and support was no help at all, they just said I will get it through the satellite eventually, I don't feel it is right to offer new features/services like the VOD service and not offer it to all customers who want it.

David
You and me both!:(
 

· 622 Tips & Trick Keeper
Joined
·
9,883 Posts
Dish's software roll outs always rollout in stages. This way if the software has an unexpected glitch that has wide impact they can freeze the rollout, fix the issue, and then spool another version.

Their is no way to tell when someone will get an update. It just comes when it comes. I know it kinda of sucks when you are waiting for an issue, but in my opinion this approach is the correct approach given the deployment system and the environment Dish deploys it software too. Lots of external variables and caution in rolling out software is a must here.

Personally I don't think Support should have given you a date because personally I don't think the dates are known until they actually receive the feedback from the support centers and decisions to move to the next phase of the rollout are made.. Well that is atleast how it appears given my experience in watching rollouts unfold on this board.
 

· Premium Member
Joined
·
21,658 Posts
It's also probably worth noting that Dish only cheats themselves in this case, since you can't pay for a VOD movie that you don't have... so it isn't like you are being billed for something you can't watch.

The flip side of that, however, is anyone who signed up recently as a brand new customer after seeing the "TurboHD" commercials might have a gripe in that things like the 1080p VOD are selling points in the commercial, so if you just signed up and aren't getting it you probably have reason to complain.
 

· EKB Editor
Joined
·
4,022 Posts

· Hall Of Fame
Joined
·
1,687 Posts
It normally takes me about 4 weeks from the day of first release to get the latest software. I consider myself lucky considering some of the problems that the first "beta" testers have had with some software versions :)
 

· Hall Of Fame
Joined
·
1,203 Posts
clyde sauls said:
got mine this morning at the 3am. See 15 channels of vod but not one of them is I am Legend . I dont want too rent it anyway because I already have watched in on blu-ray.
I also got L612 this morning on my 622 but didn't see "I Am Legend" either. I also watched it on Blu-ray but am curious to see the 1080p version on E*. Anyone know why it's not there? I seem to recall somebody else mentioning it the other day. Maybe it's coming with L614?
 

· Icon
Joined
·
917 Posts
My other 622 got it about 3 AM this morning. I know because it's in my bedroom and it woke me up. I have daily updates scheduled to run at noon when no one is sleeping and TV2 for that receiver is rarely in use. Apparently DISH can override the schedule if they want to.
 

· Legend
Joined
·
227 Posts
Got mine this morning at 3am
 

· Hall Of Fame
Joined
·
1,891 Posts
I have one 622 that got Turbo'ed last week, but the other is still on 5.12. What's taking so long?
 

· Legend
Joined
·
224 Posts
All you new 612 versions on 622s...

If you are setup in dual mode, try changing the format (the * button) on your TV2 and tell me what happens to the picture on your TV1. Does it shrink down to 1/4 of its size in the upper left corner of the screen? Many of us are seeing this odd bug. This is the only new "feature" that you'll get with 612! no 1080p yet.... hahaha
 

· Hall Of Fame
Joined
·
2,130 Posts
dmspen said:
I have one 622 that got Turbo'ed last week, but the other is still on 5.12. What's taking so long?
Check again. All of mine, including a high number (installed march) receiver now have L6.12. Two of them received sometime since yesterday.
 

· 622 Tips & Trick Keeper
Joined
·
9,883 Posts
Since the VOD depends on having a Tuner available for downloading the content from the Sat, getting the VOD to appear I would expect could be dependent on how busy your box is recording shows.
 

· Legend
Joined
·
113 Posts
HobbyTalk said:
Got TurboCharged on my 622 last night. 14 VOD movies available but no I Am Legend.
Ha! Got ya beat. I also got TC'd this early AM on my 622(6.12). I have a total of 17 VOD's on 501 and the only one that is HD is "I Am Legend" 1080p. I had nothing recording after 1AM. This whole rollout is just wacky.:icon_stup
 
1 - 20 of 27 Posts
This is an older thread, you may not receive a response, and could be reviving an old thread. Please consider creating a new thread.
Top