And if it comes from Best Buy you know it's BRAND NEW. BUT if you are a new customer, you can't take the unit home with you from Best Buy-they tell you the installer will bring it along with your new dish, etc. So be careful you don't "buy" (lease) an R22 at Best Buy only to have an installer with only R15/R16's in his truck arrive to do your install!!rudeney said:DirecTV can supply them, but they just don't have a way to communicate to the distribution centers and/or installers to deliver a specific model to a specific customer. To them, all R15/R16/R22 boxes are "DirecTV Plus DVR's" and that's as far as they go with stocking information. When you go to a retailer like BestBuy or Costco, they have the actual item in hand and you can personally verify the model you are getting.