Count me as 1 of the "thousands"
More to the point. I set up a poll a few weeks ago asking about "relative" satisfaction with the HR20 as it stood right then. It wasn't perfect, as it asked compound questions, but it certainly could give one a rough feel for how the respondents from this forum felt. There were 325 responses in 10 days!
75% were at least "somewhat satisfied" or "very satisfied"
25% were "barely satisfied" or worse. (9% were VERY DISSATISFIED)
Make of it what you will, a strong majority of the respondents here are at least "somewhat" satisfied. (or were).
Obviously, a bunch of people are either having pretty good performance from the HR20, or they have terribly low expectations. I won't speculate as to which, but I'm sure self-appointed representatives from each camp will just have to.
Now, a 25% disapproval rating should be quite concerning to D*, to be sure, so don't take this as a "great job D*" post. The 75% relative approval rating would, however, translate into thousands of satisfied HR20 users, as well.
I'm not advocating for one camp or the other, just trying to be fair-minded. From reading the posts here for a couple months, I would NEVER have predicted that level of satisfaction. I was surprised.
Let's not forget the 25%...there are people having terrible issues, not to mention regular features (like closed captioning) that don't work worth a darn. 25% is a VERY significant minority in my opinion.
The good news is D* is working on these issues, appears to be listening to the posters on this forum, we are getting relatively frequent updates and the updates do fix some things (while breaking some others...for some people), and they have added in some features.
It could be a whole lot worse...the HR20 could work as badly as the CSR communication system often does. Thank God for small favors!