Would you like a live person to order HD hardware for you? Wondering about your install? Did the tech no call/no show on you? Got a non-returned equipment fee on your bill, and you were never told to return the item? Did an installer/service guy damage your house, or do an incorrect or incomplete install and you want to report that technician or local office?
Well then, sparky, you need CIS: Customer Installation Support!
They can be reached at:
These reps can look up service calls/installs, and verify the job# as well as any order#s if new equipment was ordered, and they can handle the Non-returned equipment fees as well. They also will handle problems with installers or service technicians.
Now, other issues, like regular billing, troubleshooting tech issues, messages on the screen, ordering non-HD equipment, changing services, ect, still go the the main 800#.
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