[Doc4pcs]

I just did an upgrade to a receiver and now I no longer have whole home working.

My original setup had a HR24-500 DVR and a HD receiver, deca and swm

I was offered an upgrade to change the HD receiver to another HD dvr. I was sent a HR23-700 to replace the receiver with. Using the existing cabling I unplugged the receiver and swapped it with the dvr. Everything is activated and I now am running the HR24-500 in the living room (deca and swm are in there) and the HR23 is in the bedroom (connected exactly as the receiver was through the coax).

When I look at the status of whole home, I get a message on both dvr's that there is no networked dvr's available. Do I need to connect my HR23 to my network router using ethernet?

 

[TDK1044]

My observation would be:

1) Is the new HR23-700 set up to allow external access in the whole home menu settings.

2) Has your old receiver been fully removed from your system. If your new
HR23-700 is sharing the same IP address as your old box, and your old box has not been fully removed, you will have issues.

3) Reboot both DVRs.

 

[veryoldschool]

The HR23 doesn't have an internal DECA as the 24 does, so if you don't have a DECA adapter on the HR23 you'll need one, or use ethernet.

 

[Doc4pcs]

They installed a deca with my original install a few years ago connected to the HR24. Does that need to be hooked to the HR23 instead of the HR24 now?

And yes, the receiver has been removed on the account and the dvr is showing on my account.

 

[TDK1044]

The HR24 has an internal DECA and doesn't need an external one.

 

[The Merg]

They installed a deca with my original install a few years ago connected to the HR24. Does that need to be hooked to the HR23 instead of the HR24 now?

And yes, the receiver has been removed on the account and the dvr is showing on my account.

The "DECA" that was installed near the HR24 was most likely the Cinema Connection Kit (CCK) that allows the Internet to get from your home network to your receivers. You need a DECA for the HR23, since as mentioned, the HR24 and H24 have built-in DECAs and the HR23 does not.

Quick way to check if you have a DECA for the HR23: do you have an ethernet cable connected to the HR23 from a small little box behind the HR23? No, then no DECA.

If you don't have one, call up DirecTV and have them send one to you. The coax that goes to the HR23 will plug into the DECA. The DECA has a coax that will plug into the HR23 and also a small ethernet cable jumper that goes to the HR23 ethernet port. In the meantime, you can hook up an ethernet cable from your router to the HR23 to get MRV working.

- Merg

 

[veryoldschool]

They installed a deca with my original install a few years ago connected to the HR24. Does that need to be hooked to the HR23 instead of the HR24 now?

And yes, the receiver has been removed on the account and the dvr is showing on my account.

You might need to give some more information here.
The HR24 can't power a DECA adapter, so the DECA there may be what's using to bridge to your home network. If so then you can't move it to the HR23.
The HR23 should have this:

 

[Doc4pcs]

I keep trying to put up a picture but I don't have enough post in the forum yet, I have a deca1mr0-01 connected to my main tv

 

[Doc4pcs]

I just plugged in a long cat5 cable from the HR23 to my router and I have success. However that will mean that I will have to run another jack to my bedroom unless someone knows something easier

 

[harsh]

I was offered an upgrade to change the HD receiver to another HD dvr. I was sent a HR23-700 to replace the receiver with.

If the HR23 replaced an H24 or H25, you'll need another DECA adapter similar to the illustration in VOS's post.

 

[veryoldschool]

I keep trying to put up a picture but I don't have enough post in the forum yet, I have a deca1mr0-01 connected to my main tv

After 5 posts, you can post one.
The deca1mr0-01 looks to be a white DECA adapter which doesn't work on the 24 series, unless it has it's own power supply.
Since the 24 already has a DECA internally, if this is a white DECA that has its ethernet cable going into the 24, you could move it to the 23 as I've shown earlier.
You'll need to reactivate the DECA in the 24, as it gets disabled with an ethernet connection.
The easiest way to do this is to rerun the SAT setup, which will end up rebooting the receiver.
To have internet access, you need to have another DECA, which connects to your router, and should be black.

 

[Doc4pcs]

Mine is white and has it's own power supply

 

[Doc4pcs]

If the HR23 replaced an H24 or H25, you'll need another DECA adapter similar to the illustration in VOS's post.

The receiver that was replaced is a h24-700

 

[Doc4pcs]

 

[veryoldschool]

The HR23 doesn't have a DECA, so it sounds like the best thing is to call DirecTV and have them send you another white DECA for the 23.
What your picture shows is one that looks to be used for internet access and the ethernet cable runs to your router.
If you don't have internet access, then it can be moved over to the 23 as I've pictured earlier.
What has happened is your old receiver had an internal DECA, and the 23 doesn't.

 

[Doc4pcs]

I am really confused

I just re-tested what I tried a little while ago for a second time and it still works.

I took a long cat 5 cable a little while ago and plugged it into my router and the HR23 in the top ethernet port. The deca that I have (the white box) plugged in exactly as it was before to the router and the HR24. Everything works on both boxes, both tv's. I have internet access on both, I can access apps with both, and I see the playlist from both dvr's combined into one playlist and they work.

So that confuses me about needing a second one.

 

[veryoldschool]

I am really confused

I just re-tested what I tried a little while ago for a second time and it still works.

I took a long cat 5 cable a little while ago and plugged it into my router and the HR23 in the top ethernet port. The deca that I have (the white box) plugged in exactly as it was before to the router and the HR24. Everything works on both boxes, both tv's. I have internet access on both, I can access apps with both, and I see the playlist from both dvr's combined into one playlist and they work.

So that confuses me about needing a second one.

You have things exactly as I thought.
Right now the 23 is connected to your router with ethernet. Should you not want to use this cable, then you'll need to add another white DECA to the 23.

While this has more receivers than you do, it still shows how to connect what you have:

 

[Doc4pcs]

Am I understanding it correctly that if I don't want the ethernet cable connected, then I would need another deca to use whole home dvr? But that would also remove the internet?

 

[veryoldschool]

Am I understanding it correctly that if I don't want the ethernet cable connected, then I would need another deca to use whole home dvr? But that would also remove the internet?

You have internet through the white DECA you have now.
You had MRV with your old receiver because it had an internal DECA. The HR23 doesn't have an internal DECA, so you need to get one if you want to not use the ethernet cable you're using now. Internet is already part of the DECA, as you see with your HR24, so this won't change when adding another DECA for the HR23.

 

[Maruuk]

Just had Whole Home installed with my old HR24-500 and a new HR24-200. It couldn't sync, no handshake between the units. The tech said, "I think HR24-500's don't work with Whole Home. They're too old." So he set me up with another HR24-200 (the newest version) and suddenly it worked fine. He said, "Yeah, the 500's don't work, you have to go with the 200's for Whole Home."

Not saying he's right, I have no idea, just that it worked for me.