[drill]

WHY AFTER BEING ON THE MARKET FOR 2 YEARS, CAN DIRECTV NOT GET THE STUPID BUGS OUT OF THEIR DVR SOFTWARE?!?

Yet another case where the HR20 does not record.

i have a recurring manual recording setup to record Sunday Night Football from 8pm until 12:30 am. i use a manual recording for SNF, because last year, my HR20 didn't record a couple of sunday night football games using a SL. after i switched to manual recurring recording, it didn't miss games.

tonight, after i finished watching the 4pm games, i decided to watch the pregame show on NBC. i started watching around 7:30. I stepped away about 7:45 to go fix dinner, so i hit record to get the rest of the pregame.

when i came back to watch the game at 10:30pm, it wasn't there.

before anyone jumps in with you must have had a conflict, blah blah blah. there were NO conflicts. i had 1 other recording setup for 10pm. also, my MANUAL SNF recording is #1 priority in the priority list.

the problem is that i hit record on the pregame show. since in the guide, the pregame show goes until 8:15, that preempted my previous manual recording that was supposed to start at 8pm and go until 12:30 am on the same channel. it didn't prepend the time to the manual recording, or make 2 recordings, it just disregarded my manual repeating recording. why would a software programmer (or anyone else for that matter) think this is the right thing to do in this situation? what a stupid way for a DVR to work.

I am not a TIVO fanatic. I just want a DVR that does the one thing a DVR is supposed to do, record TV. I used a TIVO designed HDVR2 and HR10-250 for YEARS without missing recordings, and without the DVR doing stupid crap that noone would expect. But I can't go 3 months without at least one of my HR2x DVRs doing something stupid, locking up, or just plain missing a recording.

DIRECTV, I DO NOT CARE about being able to play mp3's, see pictures, or play video from my PC. i do NOT care about funky keyword searches. i do NOT care about tuning to a blacked out program and the DVR searching for a non-blacked out channel. I do NOT care about all the other "features" you keep adding if the DVR does not record TV programs. I pay for a DVR to record TV programs, the other stuff is fluff. Please get your DVR to record programs reliably first before working on ANYTHING else. PLEASE!!!

 

[joshjr]

I have had a HR20 since 8-19-08 and I have not had any issues except the day last week where everyones DVR's were locking up and remotes unresponsive. That was one day. Never missed a recording that I know of. It has worked near perfectly for me to this point.

 

[houskamp]

WHY AFTER BEING ON THE MARKET FOR 2 YEARS, CAN DIRECTV NOT GET THE STUPID BUGS OUT OF THEIR DVR SOFTWARE?!?

Yet another case where the HR20 does not record.

i have a recurring manual recording setup to record Sunday Night Football from 8pm until 12:30 am. i use a manual recording for SNF, because last year, my HR20 didn't record a couple of sunday night football games using a SL. after i switched to manual recurring recording, it didn't miss games.

tonight, after i finished watching the 4pm games, i decided to watch the pregame show on NBC. i started watching around 7:30. I stepped away about 7:45 to go fix dinner, so i hit record to get the rest of the pregame.

when i came back to watch the game at 10:30pm, it wasn't there.

before anyone jumps in with you must have had a conflict, blah blah blah. there were NO conflicts. i had 1 other recording setup for 10pm. also, my MANUAL SNF recording is #1 priority in the priority list.

the problem is that i hit record on the pregame show. since in the guide, the pregame show goes until 8:15, that preempted my previous manual recording that was supposed to start at 8pm and go until 12:30 am on the same channel. it didn't prepend the time to the manual recording, or make 2 recordings, it just disregarded my manual repeating recording. why would a software programmer (or anyone else for that matter) think this is the right thing to do in this situation? what a stupid way for a DVR to work.

I am not a TIVO fanatic. I just want a DVR that does the one thing a DVR is supposed to do, record TV. I used a TIVO designed HDVR2 and HR10-250 for YEARS without missing recordings, and without the DVR doing stupid crap that noone would expect. But I can't go 3 months without at least one of my HR2x DVRs doing something stupid, locking up, or just plain missing a recording.

DIRECTV, I DO NOT CARE about being able to play mp3's, see pictures, or play video from my PC. i do NOT care about funky keyword searches. i do NOT care about tuning to a blacked out program and the DVR searching for a non-blacked out channel. I do NOT care about all the other "features" you keep adding if the DVR does not record TV programs. I pay for a DVR to record TV programs, the other stuff is fluff. Please get your DVR to record programs reliably first before working on ANYTHING else. PLEASE!!!

It should have given you a popup asking which you wanted to record.. When 2 recordings overlap.. I haven't seen this since I don't use manual record.. Definatly sounds like a bug to report..

 

[joshjr]

I used the manual record today. It worked pretty good. Did what I asked of it anyways.

 

[David MacLeod]

if I understand right it teated the current live record request as the highest priority but did not warn you about the scheduled one. that is odd, seems to me that tuner never had to change channels so at worst case it should have made 2 recordings, 1 being the short pregame.
that seems messed up to me.

 

[Bofurley]

I have had the HR 20 for almost two years, and have had absolutely no problems with it, other than the episode last week - which was a DTv problem, and not the HR 20. I have used the manual record a couple of times with no problems - knock on wood.

 

[man_rob]

My DVR is every bit as stable and dependable as my DirecTiVo. I've had my hr20 for over a year now, and it has been great.

 

[MIAMI1683]

It should have made 2 recordings he's right. Why it overrode IT. Who knows. Now saying that. Mine are extremly stable and I have 4

 

[Starchy77]

It should have given you a popup asking which you wanted to record.. When 2 recordings overlap.. I haven't seen this since I don't use manual record.. Definatly sounds like a bug to report..

If the overlap was on 2 recordings on the same channel (as the OP indicated), there should not have been any conflict. It should have just recorded both programs.... Sounds like a user error of some sort to me, but we would need more information.

 

[jfulcher]

WHY AFTER BEING ON THE MARKET FOR 2 YEARS, CAN DIRECTV NOT GET THE STUPID BUGS OUT OF THEIR DVR SOFTWARE?!?

Yet another case where the HR20 does not record.

i have a recurring manual recording setup to record Sunday Night Football from 8pm until 12:30 am. i use a manual recording for SNF, because last year, my HR20 didn't record a couple of sunday night football games using a SL. after i switched to manual recurring recording, it didn't miss games.

tonight, after i finished watching the 4pm games, i decided to watch the pregame show on NBC. i started watching around 7:30. I stepped away about 7:45 to go fix dinner, so i hit record to get the rest of the pregame.

when i came back to watch the game at 10:30pm, it wasn't there.

before anyone jumps in with you must have had a conflict, blah blah blah. there were NO conflicts. i had 1 other recording setup for 10pm. also, my MANUAL SNF recording is #1 priority in the priority list.

the problem is that i hit record on the pregame show. since in the guide, the pregame show goes until 8:15, that preempted my previous manual recording that was supposed to start at 8pm and go until 12:30 am on the same channel. it didn't prepend the time to the manual recording, or make 2 recordings, it just disregarded my manual repeating recording. why would a software programmer (or anyone else for that matter) think this is the right thing to do in this situation? what a stupid way for a DVR to work.

I am not a TIVO fanatic. I just want a DVR that does the one thing a DVR is supposed to do, record TV. I used a TIVO designed HDVR2 and HR10-250 for YEARS without missing recordings, and without the DVR doing stupid crap that noone would expect. But I can't go 3 months without at least one of my HR2x DVRs doing something stupid, locking up, or just plain missing a recording.

DIRECTV, I DO NOT CARE about being able to play mp3's, see pictures, or play video from my PC. i do NOT care about funky keyword searches. i do NOT care about tuning to a blacked out program and the DVR searching for a non-blacked out channel. I do NOT care about all the other "features" you keep adding if the DVR does not record TV programs. I pay for a DVR to record TV programs, the other stuff is fluff. Please get your DVR to record programs reliably first before working on ANYTHING else. PLEASE!!!

I'm with you. Directv just doesn't get it and the HR2x series are hunks of crap. Directivos were WAY better and always will be. Thank god we'll have tivo back soon hopefully.

 

[jfulcher]

My DVR is every bit as stable and dependable as my DirecTiVo. I've had my hr20 for over a year now, and it has been great.

BS! My two Directivos run solid as a rock - never had to reboot them. I won't tell you how many times I've had to reboot my HR20 and HR21 - it's just ridiculous. Just last week my HR20 and HR21 locked hard (again) and I missed an evening of recordings. Thanks Directv!

 

[David MacLeod]

and we're off, no tivo could ever have a problem and anyone that hasn't had issues is full of it.
guess I'll drive staples through my coax so I can have issues and be part of the club.

 

[Grentz]

BS! My two Directivos run solid as a rock - never had to reboot them. I won't tell you how many times I've had to reboot my HR20 and HR21 - it's just ridiculous. Just last week my HR20 and HR21 locked hard (again) and I missed an evening of recordings. Thanks Directv!

It's not BS, it's our experience vs. yours. My HR21 has been rock solid as well for the last 8 months besides a few bugs related to Beta CE releases.

 

[lflorack]

BS! My two Directivos run solid as a rock - never had to reboot them. I won't tell you how many times I've had to reboot my HR20 and HR21 - it's just ridiculous. Just last week my HR20 and HR21 locked hard (again) and I missed an evening of recordings. Thanks Directv!

That's a bit harsh -- and unrealistic. Just because our experiences don't match does not mean anything other than our experiences are different. I've had two HR20's (700 & 100) for well over a year -- even longer for the 700 -- and have never had an issue with either of them. Does tha make you wrong or my statement 'BS' because our experiences don't match? Of course not. BTW, I had two Tivos for a number of years before I got the HR20's. Both units have their merits.

Sorry to hear of your issues.

 

[Stuart Sweet]

I really understand the issue here. I think there's a lot of good discussion to be had, but please let's not turn this into yet another HR2x vs. TiVo thread.

 

[bradfjoh]

and we're off, no tivo could ever have a problem and anyone that hasn't had issues is full of it.
guess I'll drive staples through my coax so I can have issues and be part of the club.

Or just be thankful that you don't have issues. Because, contrary to all the people who jump into threads like this one and state "I've never had a problem", the HR Series has LOADS of issues. The most prevalent is the inability to record reliably as the OP indicated here or has been documented in the HUGE black/grey/blank recording thread.

And just think, it may happen to you and individuals that it is happening to, don't typically go out and intentionally affect their equipment to be part of the club. I realize it was sarcasm on your part, but the insinuation was there that it is all self-inflicted.

 

[David MacLeod]

Or just be thankful that you don't have issues. Because, contrary to all the people who jump into threads like this one and state "I've never had a problem", the HR Series has LOADS of issues. The most prevalent is the inability to record reliably as the OP indicated here or has been documented in the HUGE black/grey/blank recording thread.

And just think, it may happen to you and individuals that it is happening to, don't typically go out and intentionally affect their equipment to be part of the club. I realize it was sarcasm on your part, but the insinuation was there that it is all self-inflicted.

read everything, you'll see that I agree there is a problem here that I think is software/machine related and not user related.

 

[say-what]

Or just be thankful that you don't have issues. Because, contrary to all the people who jump into threads like this one and state "I've never had a problem", the HR Series has LOADS of issues. The most prevalent is the inability to record reliably as the OP indicated here or has been documented in the HUGE black/grey/blank recording thread.

I'm not going to deny that people are having problems, but it's not as universal as some suggest and some, not all, of the problems are caused by other factors - bad lnb's, bad bbc's, bad cables, misalligned dish, home electrical wiring issues, etc. - yet the HR2x gets blamed.

I have 4 HR2x's and my one and only bad recording (instant keep or delete dialog) came in January 2007 on my original HR20. Since then I have added 3 more HR2x's over time and have not had any issues with missed/bad recordings or lockups (other than the one caused by the faulty guide data last week). My 2nd HR20 did experience a drive failure and was replaced, but drives fail, it happens and you move on (the drive in my DirecTIVO was failing when I replaced it with an HR20).

Are there bugs in the software? I'm not going to say there aren't, just that in my experience using the HR2x, I haven't run across anything persistent or of such a nature as to prevent my HR2x's from operating as dvr's are expected to operate.

 

[Grentz]

I dont think anyone thinks that there are zero bugs or issues (just take a look in the CE forum, all we deal with is trying to work out bugs and find issues), but I think that peoples experience with the core DVR recording features varies a lot. As I have said, I have not personally experienced many issues at all with my DVR recording features on my HR21. I have had plenty of other things like MediaShare issues, networking issues, etc., but my core recording functions have been solid. That does not mean yours must not be having issues either, but it does mean that there must be some variable in there that is doing this. Whether it be faulty hardware, setup, software, etc. is what we are trying to find out.

Truth be told a DVR is not an easy thing to master, lots of variables and lots of on the fly comparison and reliance on 3rd party sources that all has to be done perfectly. There is also a lot of variables depending on what shows out of the thousands out there you have setup to record. These are not excuses, just things to think about.

I do wish that the HR2x was totally rock solid, and I admit that it is not. But I also know it is a lot better and still improving compared to many other DVRs on the market.

 

[groove93]

Let's keep the HRXX vs. Tivo argument out of the thread and help a person in need. Also, the short lil "My DVR Works Fine" remarks aren't helping either.

Let's try and figure out why a Manual Recording did not work and what caused the conflict.

Could it be a Tuner Issue, a Channel issue, a recording conflict not discovered within the recordings or priority list?

The OP has already taken the steps to troubleshoot the situation but the problem still exists.