Discussion Starter · #1 ·
Ok, I have a very simple question. In an age with cell phones, PDAs, voicemail to e-mail, text forwarding, etc, why is there not an option to get 24 hour emergency service for satellite TV? Not me, but for some people watching a TV show is a life or death situation. If the dish goes down, he or she doesn't want someone over the next day or the day after the next day. They want it fixed NOW. So, why do neither satellite TV companies offer their customers an option for "24 hour Emergency service", where they would send somebody out to their house immediately, even if the call comes in at 2 AM in the morning? This option, of course, would cost a premium monthly charge.. like say $15.00 a month... as opposed to the normal $7.00 for the standard protection plan. It would be very similar to how the oil companies all have 24 hour emergency service. Most of them just have an answering service that pages the on call technician to come out. Some of these oil companies are very small mom and pop operations. Dish Network and Directv are huge. So, why not have on call techs to come out? I just don't understand it. Here some people are shelling out a good $130.00 a month for TV. If the big ball game goes out... haven't these people paid enough money to warrant someone coming out right away to fix it? Hopefully this suggestion can go to someone high up to maybe change this. That would also be a great selling point for either company, to offer 24 hour IN HOME service... not 24 hour lip service from a call center in god knows where.