5:27 PM - PDTTimelord04 I had someone see about the the Modem/Router, and connections to and from the Modem/Router.with their computer did not work it stalled on gmail will not load sites bad router same as on my computer should I try which ever one verizon brings or ask for another model ?
This is why you need to have Verizon send a Technician out to professionally check services and connections, to and from the Modem/Router. There MAY be a service 'line' issue on the Fiber, or where your Fiber connects at their Central Office. However; IF the Modem/Router IS bad, in having a Verizon Technician out to check the device AND the connections and services, the Technician 'should' have a replacement available. As I said, there 'should' be at least a 1-Yr Warranty on the device.
IF THEY determine the Modem/Router IS bad, and YOU decide you want a different model, then in having the Technician out, YOU can talk to the Tech about your best options.
It is best time to have a FIOS Service Technician come out to your location.