I couldn't find it when I searched the archives for it a month ago, but back around 2002, when this site did not require registration to post, someone using the temporary screen name "trust me" announced the schedule for DirecTV sending out the revised software to remedy a dozen problems in the GAEBO/Sony B55s, (or was it B65s? I forget) that they had insisted didn't exist. It said that one night they'd go to every receiver in a certain area code (303?), and then the next night, to every receiver associated with an eastern time zone account, the next night to every central time zone account and the final night to every other account, with the caveat being that they would slow down the release schedule if they encountered difficulty handling the customer calls pursuant to each download.
The software revision worked great, solving every reported problem. I had been sending Hughes and Sony E-mails telling them of my plight, which was that when the tuner was set up in the secret, "stacked" mode for multiple dwelling use, it could not tune frequency-shifted transponders 12, 14, 16 and 18, which was killing me.
A week later, I got my first "reply" from Sony. They apologized for taking so long to get back to me, but added that since they hadn't heard from me since, they were going to assume that I had found a way to remedy the problem myself so they would not be contacting me further in this matter. Riiiight. I rewrote my own tuner software. Clever me.