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My receiver was resetting when woke up this morning. and it is stuck on the startup complete page. i never reset anything. why is this happening?????
Woke up this morning to a HR 20 being reset?
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was there a download last night?
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Yes...at least in the Midwest, the West Coast got theirs earlier.HolyBuckeye said:
Try a red button reset and see if it finishes. (Be patient it could take a while for the update if it has to do it all over again (15 or 20 min) I'd wait 30 min after the reset.
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i am on the east coast- charlotte, nc. i tried a reset nd it was stuck on the same page, but i didnt wait 30 min. so i unplugged all cables and redid. i will try that and wait and then do the red reset. this receiver is such a friggin pain!
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If for some reason you aren't getting a good signal, the download might not finish. Once you start fresh from either a reset or pullling the power plug (If you use pull the power plug, let it sit 30 sec before plugging back in), let it try to get the download...that is where you should wait half an hour for it to finish.HolyBuckeye said:
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it was working fine at 2am. i saw it at 630am and it wasnt working.
i am in wait mode now........
i am in wait mode now........
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unpluggin it didnt work. now trying red reset button. can this stupid thing be returned? this is a joke. everyday it is something else.
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right now it is on this page:
startup complete!
Preparing to acquire satellite info...
This will take a few minutes
on the receiver itself the blue light is going in a circle.
startup complete!
Preparing to acquire satellite info...
This will take a few minutes
on the receiver itself the blue light is going in a circle.
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Now, be patient. Have you actually seen it say it's downloading the new firmware? In any case, wait and wait ...I'd busy myself with something and come back in about 45 mins.HolyBuckeye said:
If still no go, do a full format and start over (it could be that it's having trouble writing data to the hard disk and a full format could correct that.
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i have not seen the downloading firmware.hasan said:
waiiiiiiting.....
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Read these instructions BEFORE doing them ...there is a point you have to press and hold for a long time, and if you don't do it, you have to start over!HolyBuckeye said:
This will make the unit virgin, as if never installed. You will have to do a complete setup of EVERYTHING as if the unit just came out of the box. If you're not comfortable with this level of troubleshooting, don't do it. This is a LAST RESORT technique.
This info is from the D* Tech Tips site
Instructions for doing a FULL FORMAT (you lose all settings and recordings). This will attempt to clean and prepare your hard drive:
1. Press the red reset button
2. You wll see the "Hello Welcome to DIRECTV" screen.
3. Then you will see the "Almost There" screen.
4. When you see the "Almost There" screen, on the HR20 front panel, PRESS and HOLD DOWN (at the same time) the RECORD button and THE DOWN ARROW button, until you see the "Hello Welcome to DIRECTV" screen (Note: the box will reboot during this time, this is normal).
5. DO NOT unplug/reset or interrupt power at this time! The estimated wait time until you see the "Hello Welcome" screen after pressing and holdingdown the Record & Down Arrow buttons could take UP TO TWO MINUTES. Average time is 1 minute.
6. At this point the box has rebooted and the drive has been reformatted.
7. Then you should see the 1st guided setup scree, the language selection screen, in about 5 to 6 minutes.
8. Continue installing as normal
Hope this helps.
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i dont think i should do this until i reeeeeally need to, you know. plus i have a dtv tech coming out today. it was for another issue that is resolved. but now i have new issues. i will try and get it working by then. any more troubleshooting tips?hasan said:
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In the same boat here also N.C. Fell asleep approx 2 am everything was working fine. Woke up box was locked, did red button reset and box gets as far as downloading update 0% and just stays there. Box eventually will shutdown then upon restarting it states could not acquire download, then tries to start the download again. Tried unplugging also, same effect. Stuck in a loop.
Andy
Andy
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Flip your sat signal lines.andy A said:
And if you have the B-Band converter (the add-on boxes for the SAT signal), remove them.
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Done, sat lines flipped and B-Bands removed, red button reset and still hung at the downloading screen 0%. Box eventually shuts down. Turn power back on, screen states unable to download update do a red button reset.Earl Bonovich said:
No change. Still hangs at the downloading screen 0%. All other tv's in the house function fine, but this is the only HDTV hooked to the HR20.Andy
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what is the bband converter?Earl Bonovich said:
i just brought my old HD receiver (not dvr) to the tv that is having this issue. that receiver works fine.
i called dtv and they say it likely has to do with the download and that the box and update did not match or something.
i hooked my hr20 to the other tv and it is on the same page it was before.
also- what would switching sat signals do??
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