DBSTalk Forum banner
Cancel
Create thread New Forums

Best Number to Call for ATT Loyalty Dept

Jump to Latest
28K views 27 replies 12 participants last post by  Rich  
#1 ·
My discount just rolled off this week so it is time for me to call to see if I can get a new rebate. I have been transferred to ATT billing from D* that I had last year. What is the best number for me to call to reach the ATT Loyalty department.
 
#11 ·
Well, let's see what that number does for me. Right off the bat I'm told to wait three minutes. Okay, I get that, it's Monday and they are busy...coming up on 3 minutes...not bad, little over 3 minutes...CSR won't stop talking...now I'm telling her my woes...now we are talking about dogs...stopped that and made her concentrate on credits...nothing. Waste of time, as usual.

Rich
 
#14 ·
Seems to be part of their script now to make small talk. Rep started out talking about weather (which I normally start to schmooze!) then went all nerd on me and I think gave me the entire lineage of every Star Wars character. I felt woozy afterwards.

Call was just trying to follow-up on previous call - that deserves its own thread at some point.
 
#15 ·
spiketoo said:
Seems to be part of their script now to make small talk. Rep started out talking about weather (which I normally start to schmooze!) then went all nerd on me and I think gave me the entire lineage of every Star Wars character. I felt woozy afterwards.

Call was just trying to follow-up on previous call - that deserves its own thread at some point.
Click to expand...
Happened to you, too? She seemed to be willing to BS with me as long as I was willing to stay on the line. I did pickup a good suggestion about cooking the turkey this week from her. She had read that placing a green apple and an onion inside the turkey would help with dryness. Also suggested liberally spreading cooking oil all over the turkey. I had read earlier in the day an article about liberally spreading mayonnaise over the turkey, that kinda nauseated me. Cooking oil seems more attractive. Never know what you're gonna pick up on one of these conversations. At least I got something out of the call.

Rich
 
#19 ·
Butterball has a Turkey Hotline. People call DIRECTV for other reasons. *THEY* need to stay on topic!
 
#22 ·
I've used that hotline a couple times. Followed the instructions religiously and still ended up with a dry turkey. Thought it was my wife screwing up the turkeys but for the last couple years I've watched carefully and we are cooking them as directed. Nothing seems to help.

Yeah, "they" should stay on topic when we call. This is something new, they never chatted as they do now. Must be a plan of some sort. Baffle the callers with BS, that seems to be strategy.

Rich
 
#24 ·
SuperTech2131 said:
After act # cancel, services, moving. Gets you there pretty quick.

Sent from my SM-G977U using Tapatalk
Click to expand...
Don't want to use that strategy. Used it for years and it does not work now. Last thing I need in the middle of the NFL season is for one of those nitwits to actually cancel my account.

Rich
 
DBSTalk Forum
posts
3.6M
members
114K
Since
2001
A forum community dedicated to digital bit streaming enthusiasts. Come join the discussion about programming, content, and reception, home theaters, displays, models, styles, satellites, reviews, accessories, classifieds, and more!
Full Forum Listing
Explore Our Forums
DIRECTV General Discussion DIRECTV HD DVR/Receiver Discussion DIRECTV Programming General DISH™ Discussion DIRECTV Installation/MDU Discussion