Doesn't seem to matter, you get nitwits on any number you call.

Rich

 

I called the main number and responded to the voice prompts with "cancel" and was transferred to Loyalty. Worked out fine 5 minutes on call $45 x 12 months I'm good for anther year.

 

Best to call on a weekday between 9-5.

 

DIRECTV AT&T Loyalty # 1 (866) 595-1331 you can thank me later.

 

Well, let's see what that number does for me. Right off the bat I'm told to wait three minutes. Okay, I get that, it's Monday and they are busy...coming up on 3 minutes...not bad, little over 3 minutes...CSR won't stop talking...now I'm telling her my woes...now we are talking about dogs...stopped that and made her concentrate on credits...nothing. Waste of time, as usual.

Rich

 

Seems to be part of their script now to make small talk. Rep started out talking about weather (which I normally start to schmooze!) then went all nerd on me and I think gave me the entire lineage of every Star Wars character. I felt woozy afterwards.

Call was just trying to follow-up on previous call - that deserves its own thread at some point.

 

Seems to be part of their script now to make small talk. Rep started out talking about weather (which I normally start to schmooze!) then went all nerd on me and I think gave me the entire lineage of every Star Wars character. I felt woozy afterwards.

Call was just trying to follow-up on previous call - that deserves its own thread at some point.

Happened to you, too? She seemed to be willing to BS with me as long as I was willing to stay on the line. I did pickup a good suggestion about cooking the turkey this week from her. She had read that placing a green apple and an onion inside the turkey would help with dryness. Also suggested liberally spreading cooking oil all over the turkey. I had read earlier in the day an article about liberally spreading mayonnaise over the turkey, that kinda nauseated me. Cooking oil seems more attractive. Never know what you're gonna pick up on one of these conversations. At least I got something out of the call.

Rich

 

Butterball has a Turkey Hotline. People call DIRECTV for other reasons. *THEY* need to stay on topic!

 

I've used that hotline a couple times. Followed the instructions religiously and still ended up with a dry turkey. Thought it was my wife screwing up the turkeys but for the last couple years I've watched carefully and we are cooking them as directed. Nothing seems to help.

Yeah, "they" should stay on topic when we call. This is something new, they never chatted as they do now. Must be a plan of some sort. Baffle the callers with BS, that seems to be strategy.

Rich

 

After act # cancel, services, moving. Gets you there pretty quick.

Sent from my SM-G977U using Tapatalk

 

After act # cancel, services, moving. Gets you there pretty quick.

Sent from my SM-G977U using Tapatalk

Don't want to use that strategy. Used it for years and it does not work now. Last thing I need in the middle of the NFL season is for one of those nitwits to actually cancel my account.

Rich